Deployments

Norwegian · In-house

Air Montenegro · In-house

Ezhou Huahu International Airport · In-house

Donegal Airport · Smiths Detection

Cozumel International Airport · In-house

Banjul International Airport · In-house

Suceava Ștefan cel Mare Airport · In-house

Pula Airport · In-house

Kerry Airport · Smiths Detection

Osijek Airport · In-house

Lublin Airport · In-house

Liverpool John Lennon Airport · ViaGuide

EgyptAir · Sitecore

During the Heathrow shutdown, British Airways alone sent more than 120,000 notifications through the 15below platform between midnight and 8am, 15below wrote in a blog post on 25 March 2025.

Ryanair sends more than 50 million personalised notifications a year through 15below, the vendor says in a case study. The relationship goes back about two decades. Ryanair was 15below's first customer, and in October 20…

Sabre announced on 10 September 2024 an agreement that makes it Air Serbia's IT provider for NDC, the New Distribution Capability standard. Sabre says its NDC solutions are a building block of SabreMosaic, its retailing…

GoodMaps indoor navigation is available at MidAmerica St. Louis Airport, with audio, visual and step-free directions in more than 25 languages, according to the airport's terminal page.

Since CVG launched its AI Digital Assistant with Hello Lamp Post in 2024, more than 45,000 people have used it across over 51,000 conversations and 141,000 messages, diverting more than 12,000 questions, according to the…

JetBlue's treasury and corporate finance team uses IBA Insight, an aircraft-valuation and fleet-data platform from the UK firm IBA. In a testimonial on IBA's airline page, a JetBlue Manager for Treasury and Corporate Fin…

Virgin Atlantic says in a testimonial on IBA's website that it has worked with IBA for a number of years on valuations of aircraft and other assets, including airport slots and spare-parts inventory.

INPUTSOFT, which optimises crew rostering for airport ground operations, was one of 29 startups IAG selected for its 2025 IAGi accelerator, Future Travel Experience reported in August 2025.

Virgin Australia is the launch partner for SabreMosaic, which Sabre developed with Google, and plans to adopt more than 40 products in phases over two years, Aviation Business News reported on 23 September 2024. Adoption…

SenseTime has supplied SenseID to Chengdu Shuangliu since 2018, checking passengers' faces against their ID cards at security, the company said on 22 January 2019.

Stanley Robotics' Stan valet-parking robot went into service at Lyon Saint-Exupéry in March 2019, a world first, VINCI Airports said on 28 January 2020. At the start it covered nearly 500 spaces in the P5+ car park, Airp…

Sydney Airport has modernised its operations with Veovo software that brings its data together in a central airport operational database, Veovo said on 27 November 2023.

Manchester Airports Group is rolling out Veovo's Passenger Flow Management system at Manchester, London Stansted and East Midlands, Veovo said on 16 April 2024. The system combines LiDAR, 3D stereo cameras and the airpor…

Luxembourg Airport was a recent onboarding to Xovis's AERO passenger-flow platform, Xovis said in an Airport Technology interview published on 30 December 2024.

Montevideo's Carrasco airport was a recent onboarding to Xovis's AERO passenger-flow platform, Xovis said in an Airport Technology interview published on 30 December 2024. A Xovis case study says the airport has used Xov…

Heathrow is one of the UK airports with facial-recognition eGates, according to GOV.UK and CN Traveler, which reported it on 20 May 2026. From 6 October 2026 the Home Office began switching eGates to contactless mode, st…

Bristol Airport · In-house

Cardiff Airport · In-house

London City Airport · In-house

Newcastle Airport · In-house

East Midlands Airport · In-house

ONDA and RAM installed 10 self bag-drop kiosks in T1 at Mohammed V, Le Reporter and MAP reported in December 2025.

Online Border Management System e-gate at Victoria Falls

Zimbabwe's Online Border Management System had one e-gate active at Victoria Falls airport, 263Chat reported on 29 July 2026.

Online Border Management System e-gates at Bulawayo's Joshua Mqabuko Nkomo airport

Zimbabwe's Online Border Management System includes e-gates at Bulawayo's Joshua Mqabuko Nkomo airport.

Kazakhstan's aviation administration said on 24 August 2026 that 54 Q-Gate biometric passport-control terminals were operating at 11 border checkpoints, including Almaty and Astana airports, verifying passengers by face…

Condor · OpenAI

Arrow Analytics' EZ-Board computer-vision carry-on analytics is being tested at PIT Gate A7 with Southwest under xBridge.

International Airlines Group (IAG) · OpenAirlines

On 29 September 2026 PIT began a six-month xBridge trial of Skild AI quadruped robots for air quality, spills, bins and congestion.

Cathay Cargo has introduced AI-assisted screening that reads shipment descriptions and compares them with applicable control-list requirements, so that potential permit obligations are identified before cargo moves throu…

SJO expanded its use of Outsight's LiDAR spatial-intelligence people-flow monitoring to new terminal areas.

SATS was testing autonomous cargo vehicles at the Changi Airfreight Centre, carrying up to 800 kg between terminals and forwarder warehouses, Air Cargo News reported on 24 September 2026.

India's Digi Yatra will pilot facial verification for international departures at Bengaluru airport between October and December 2026, one of five airports in the trial, The Hindu reported on 24 September 2026. Traveller…

India's Digi Yatra will pilot facial verification for international departures at Delhi airport between October and December 2026, one of five airports in the trial, The Hindu reported on 24 September 2026. Travellers wi…

A Digi Yatra pilot for international departures will run from October to December 2026 at five airports, including Hyderabad, The Hindu reported on 24 September 2026.

India's Digi Yatra will pilot facial verification for international departures at Kochi airport between October and December 2026, one of five airports in the trial, The Hindu reported on 24 September 2026. Travellers wi…

A Digi Yatra pilot for international departures will run from October to December 2026 at five airports, including Mumbai, The Hindu reported on 24 September 2026.

SAESL and Singapore's ARTC began a five-year collaboration on AI and autonomous engine MRO technologies, Aviation Week reported on 23 September 2026.

Adobe and Jet2 announced a partnership on 22 September 2026 to deliver agentic-AI personalisation.

Emirates is developing airport robots that can check in passengers and handle baggage, Gulf News reported on 22 September 2026, citing Keenan Hamza, its vice-president of innovation and new technologies. A formal launch…

Bangkok Suvarnabhumi's automated immigration gates for arriving passengers were opened to travellers from 33 nationalities, Travel Daily Media reported on 27 August 2026. VisasNews reported on 21 September 2026 that the…

On 21 September 2026 the FAA began using SMART, its Strategic Management of Airspace, Routes and Trajectories platform, in a limited mode in the airspace around Washington, D.C. The agency plans to expand it gradually. S…

Dubai Police uses AI in security systems at Dubai's airports for passenger screening, for detecting and handling unattended baggage and for analysing camera feeds and visual data, the Emirates News Agency (WAM) reported…

Fuzhou Changle Airport Customs brought its smart travel-inspection system fully online when Terminal 2 opened on 16 September 2026, Fuzhou Customs reported the next day. In X-ray and CT baggage-image review, a visual rec…

Swissport said it was rolling out AI-enabled ground cameras and Aircraft Proximity Detection Systems in the US and Canada.

TSA launched Ace, an AI agent built on Salesforce Agentforce, to answer traveller questions on airport security, Salesforce said on 14 September 2026.

Montréal-Trudeau has gone live with Veovo's flight information display system and airport operations platform, Passenger Terminal Today reported on 14 September 2026, with displays able to show targeted content in severa…

In September 2026 VietJet and Thales signed cooperation agreements covering MRO, AI and cybersecurity.

An undated Aena page for Fuerteventura Airport said passengers could scan QR codes on a device to get airport information through the Aena ChatBot on WhatsApp. This is reported and has not been verified.

Guadalajara airport's Terminal A has the INM's Autonomous Migration Filters, self-service immigration gates that read e-passports and verify the traveller's face, according to an INM notice published by the Embassy of Me…

Puerto Vallarta's Terminal 1 has the INM's Autonomous Migration Filters, self-service immigration gates with face verification, according to an INM notice published by the Embassy of Mexico on 10 October 2025.

Tijuana Terminal 1 has the INM's Autonomous Migration Filters, self-service immigration gates with face verification, according to an INM notice published by the Embassy of Mexico on 10 October 2025.

Cartagena's Rafael Núñez airport has the Biomig biometric immigration system, the airport operator said on 14 January 2025.

Stansted has Border Force facial-recognition eGates at passport control.

CBP lists Salt Lake City for biometric entry and exit. Delta launched Digital ID facial recognition at SLC in October 2024, Business Travel News reported on 24 October 2024, and CLEAR opened there in 2017.

Vietnam's Decision 1066/QD-TTg names Cam Ranh among the major hubs in a plan for more than 80% of airports to use biometric identification by 2030, Biometric Update reported on 17 June 2026.

Aena launched a €1.1m tender to upgrade the dormakaba biometric boarding e-gates used at its airports, Tenerife Norte included, Biometric Update reported on 28 July 2026.

Baidu Baike says Hefei Xinqiao opened face-and-fingerprint self-service entry lanes on 17 November 2017.

Felipe Ángeles International had implemented Huawei's FusionModule2000 modular data centre, according to Huawei sponsored content published by Data Centre Magazine on 3 December 2023. Huawei said its modular UPS units we…

An unofficial Aeroparque guide says immigration eGates with facial and fingerprint checks clear passengers in under 30 seconds.

AFAR listed Chicago Midway among airports offering TSA PreCheck Touchless ID on 5 May 2026. CLEAR's undated locations page lists CLEAR+ lanes in the Main Terminal.

Magnetic said on 17 June 2026 that six ABC EasyGate gates with secunet biometric software served international arrivals at Palermo. They are operated by GESAP, which handles up to 35,000 passengers on peak days, accordin…

Adelaide Airport uses ABF SmartGate biometric border control. In December 2024 IDEMIA announced a 10-year extension of its SmartGate agreement.

A December 2024 travel blog reports automated biometric passport machines at Tirana arrivals.

In January 2017 Egypt's airports holding company said biometric equipment for staff gates was already installed at Sharm El-Sheikh, Ahram Online reported on 7 January 2017. Zawya reported that Sharm El-Sheikh was in a $4…

Hermes Airports, the Cyprus Police and the Ministry run BorderXpress kiosks at Larnaka and Pafos.

In undated testimony published by the Center for Immigration Studies, Sofia Airport was said to have installed automated border clearance using e-passports and facial recognition, open to European and Swiss travellers ov…

A queue tracker, EES Queue, reported EES kiosks installed at Thessaloniki, awaiting activation.

In 2021 Belo Horizonte's Confins airport was among the airports that tested Embarque + Seguro biometric boarding, IDEMIA said on 16 June 2021. Its reopened Arrivals 1 has an e-gate for electronic passport checks, Airport…

Cloudwalk said that in December 2016 Yinchuan Hedong became the first Chinese airport to fully launch face recognition, at terminal entrances, security, VIP lounges and boarding gates, in an article it wrote for asmag pu…

Baidu Baike says Lijiang Sanyi opened face-recognition security and boarding on 26 December 2018. This is reported and has not been verified.

In August 2021 Quanzhou Jinjiang put into use a self-developed four-in-one gate system across 25 lanes, which combined face recognition, ID matching, temperature checks and health-code checks, CAAC News reported on 9 Aug…

From 8 July 2026, children aged eight and over can use eGates at 13 UK airports, Glasgow among them, down from ten and over before, Glasgow Live reported that day.

The Cabo Sun reported in February 2026 that immigration e-gates were live at Los Cabos.

On 22 February 2026 the NIA said all new-generation e-Gate lanes at Kaohsiung airport were open.

The Federal Airports Authority of Nigeria deployed AI-powered screening machines at Lagos in April 2025, Aviation Metric reported on 6 April 2025. BusinessDay said the next day that they are Orion 927DX units with Classi…

Toulouse-Blagnac lists PARAFE biometric self-service gates among its border-control equipment.

In November 2018 SITA completed automated border-control gates at Punta Cana, Passenger Terminal Today reported on 15 November 2018. The Terminal B expansion added Smart Path biometrics for agent-less check-in, according…

In November 2018 CAAC News reported six new self check-in kiosks at Jieyang with cameras for face capture, and said self-service security and boarding would follow. This is reported and has not been verified.

Vision-Box biometric e-gates at Ezeiza let arriving Argentine passport holders aged 18 and over clear immigration without an officer, Passenger Terminal Today reported in May 2018.

Boston Logan is piloting Amelia, an AI avatar concierge created with Massport, Proto Hologram and Holomedia AI that gives passengers wayfinding help in up to 40 languages, according to a release of 8 September 2026. The…

eGates for arrivals went live at SJO on 8 September 2026, the airport said.

Google announced on 7 September 2026 that Cathay Pacific is its first commercial airline partner in Asia to test contrail avoidance, including on ultra-long-haul flights; Cathay's own release is dated 8 September. Google…

Iberia had built a generative-AI travel assistant on Amazon Bedrock and had more than 10 generative-AI agents in production, Iberia and AWS said on 5 June 2025.

In March 2025 Vueling presented a virtual assistant based on generative AI for customer experience, Europa Press reported on 3 March 2025.

Huawei says in an undated case study that Kunming Changshui uses its smart-airport platform with Ascend AI for passenger verification. This is reported and has not been verified.

In August 2026 Hangzhou Xiaoshan was listed as a co-completion organisation on a large-model intelligent service for unaccompanied passengers, recognised in the China Air Transport Association's science and technology aw…

InJourney Airports is testing a prototype of PIONA, a facial-recognition system to validate domestic passengers' identity without manual ID-card checks, at Bali, Soekarno-Hatta and Surabaya airports, BSI News reported on…

Angkasa Pura is testing a prototype of the PIONA facial-recognition validation system at Soekarno-Hatta, Surabaya and Bali for domestic flights.

A PIONA prototype is being tested at Juanda for domestic flights.

WeMaintain sensors were tested on 30 lifts at Paris-Orly to detect failures early, the Groupe ADP Innovation Hub said in May 2024. On 25 June 2025 WeMaintain described IoT monitoring at Orly.

SunExpress launched AirMind, an AI operations assistant built with NTT DATA on Azure OpenAI. It gives sourced answers from NOTAMs, weather and manuals.

DingTalk says in an undated customer case that Loong Air has deployed more than 300 AI assistants.

Air Arabia Morocco had gone live on Omnevo's onboard point-of-sale and logistics platform, PAX International reported on 31 August 2026.

Finnair uses Salesforce's Agentforce technology for Sisu, its AI customer-service assistant. Finnair reported that the renewed service, relaunched in spring 2026, supports 15 languages and serves between 2,000 and 4,000…

Snowflake says in an undated case study that Jet2 uses a fine-tuned Mistral model on Cortex AI for intent and sentiment analysis of call transcripts, in production.

CLEAR launched expedited identity lanes at Dallas Love Field in July 2017, the City of Dallas announced on 24 July 2017. Enrolled members confirm their identity with a fingerprint or eye scan, which lets them skip the bo…

Panama's Cabinet Council approved a USD 4.7 million real-time identity-verification project for Tocumen International Airport, including 300 high-resolution cameras and a video monitoring and analysis centre, Informe Aér…

TAV Technologies said in April 2026 that AirportCockpit would be installed at Ankara Esenboğa after Baku.

St. Louis Lambert had 26 CAT-2 credential authentication units as of 27 September 2024, according to a DHS and TSA report to Congress dated 8 January 2025. The units check a traveller's face against the photo on their ID…

Kraków airport installed ten ABC gates for non-Schengen traffic, the airport said in October 2021.

Darktrace says in an undated customer story on its website that Brisbane Airport Corporation uses its self-learning AI across its network and operational technology, with visibility of more than 8,000 devices. Time to de…

A 2025 review paper in Paradigma says Sheremetyevo uses Face Pay to pay for services. The claim is a single uncited line in the paper, not a report of a deployment.

CIO reported on 13 June 2025 that MWAA had built Queue Hub in-house with machine learning and custom AI models. It was integrated with TSA and CBP systems and ran at Reagan National and Dulles.

In December 2024 Fraport TAV Antalya introduced Talya, an AI assistant that works in 140 languages, Ajans Bir reported on 20 December 2024.

Delta said on 31 March 2026 that it had migrated nearly 600 of its applications to Amazon Web Services, its preferred cloud provider. That migration was the part of this record in use. In the same announcement Delta and…

More than 1,000 Kenya Airways staff now have an Amazon generative-AI assistant, Fred Kitunga, the airline's head of digital transformation, told the AWS Summit in Johannesburg. ePlane AI reported his remarks on 31 August…

3CLogic says in an undated case study that Dublin Airport operator daa uses its AI contact-centre software inside ServiceNow, with an intelligent phone menu, automated ticket creation and SMS.

The Mexican government said the first phase of the Mexico City airport upgrade, finished at the end of May 2026, delivered a video-surveillance system of 3,629 cameras supported by artificial intelligence. Mexico Busines…

British Columbia's Civil Resolution Tribunal found Air Canada liable on 14 February 2024 for incorrect bereavement-fare information given by the AI chatbot on its website, the American Bar Association reported on 29 Febr…

Hubtype says it rebuilt Wizz Air's Amelia chatbot on its platform in eight weeks. Its undated case study reports approximately 250,000 unique monthly users and automation of 70% of interactions. These figures are supplie…

Seattle-Tacoma uses artificial intelligence from Assaia to monitor aircraft turnarounds, and Alaska Airlines says its teams are already using the system, according to Assaia. The vendor's numbers are large. In its Alaska…

Avinor and BCG built a machine-learning proof of concept for stand and gate allocation at Oslo Airport. ACI Europe's undated guide says Avinor is "applying and testing" AI across operations.

Cognigy says in an undated case study on its website that Frontier Airlines uses its AI Agent to automate about 800,000 customer conversations a month.

MIA has four geo-aware AI hologram assistants built with Mappedin, the Miami Herald reported on 3 July 2026. They are before security and speak 40 languages.

The General Directorate of Identity and Foreigners Affairs in Dubai (GDRFA) runs the Red Carpet corridor at Dubai International, which lets eligible travellers clear immigration without stopping or showing documents. GDR…

Malaysia Airports used Huawei AI video analytics for security and queues at KLIA under Airports 4.0, Huawei said in May 2021.

Huawei worked with China West Airport Group on cloud and AI infrastructure supporting operations at Xi'an Xianyang Airport. Reported applications include runway monitoring, foreign-object detection and aircraft arrival p…

LATAM Brasil monitored part of its ground operations at São Paulo-Guarulhos with cameras and AI, which it developed with Synaptic Aviation through LATAM Labs. The system was already operational at GRU in April 2023, Avia…

The Metropolitan Airports Commission piloted Oscar AI to help passengers sort food waste at the Terminal 1 food court, the MSP Airport blog said on 29 March 2026.

Sabiha Gökçen's AI-powered digital assistant SAVVy is available on the airport website, in the mobile app and on WhatsApp, Türkiye Today reported on 6 May 2026.

On 28 August 2026 Baku airport launched an electronic-gate border-control system. Passport checks took about 20 seconds.

Eleven self-service health-declaration kiosks went into use at Fuzhou Changle International Airport in early 2023, Fuzhou Evening News reported on 1 March 2023 via hxnews. The kiosks were developed by China Customs itsel…

Air Astana has partnered with StorkJet to implement an AI-driven fuel-efficiency and performance-monitoring platform, the airline said in its full-year 2025 results on 13 March 2026. The airline says the platform is supp…

Etihad Airways has moved more than 100 systems onto a Databricks lakehouse, which now holds over 80% of company data, according to a Databricks page summarising a talk by an Etihad speaker. Genie, Databricks' natural-lan…

Brussels Airport is trialling an autonomous electric tow tractor that pulls cargo trailers between warehouses and aprons in its cargo zone, the airport announced on 24 August 2026. The vehicle comes from Charlatte Autono…

Kazakhstan's Echelon Alpha platform, built with the Ministry of Transport, models flight networks and route demand with up to 90% forecasting accuracy, CAA Kazakhstan said on 24 August 2026. The Astana Times reported 95%…

Tocumen International Airport presented a digital passenger platform with Tocumín, which Infobae described on 22 August 2026 as an assistant based on artificial intelligence. Passengers can check flights, find gates, rev…

ANA and avatarin began rolling out remote passenger support at regional airports on 21 August 2026, using newme telepresence robots operated from Kansai International Airport. In earlier testing at Haneda, 98.4% of enqui…

The Israel Airports Authority opened RUNWAY 2-6 with a call for proposals, the Jerusalem Post reported on 19 August 2026. Up to three start-ups were to be picked to run pilots at Ben Gurion.

Menzies Aviation said on 18 August 2026 that it was running a proof of concept with CIND at its Heathrow cargo operation. The trial combined Dimensioner In-Motion, which measures cargo as it moves, with ContourCheck, whi…

Singapore's civil aviation authority awarded Thales a contract for a next-generation air traffic management system on TopSky ATC One, with the AI-based TopSky Sequencer for arrival and departure flows. Intelligent CIO re…

Hokkaido Airports will use Assaia's ApronAI at eight international stands at New Chitose, with operations planned from December 2026, the operator said on 30 June 2026. Assaia, announcing the deal the same day, called it…

On 12 August 2026 South Africa launched its ETA and EMCS 2.0 biometric border system at four airports, King Shaka included.

ETA and EMCS 2.0 biometric border system at Lanseria

On 12 August 2026 South Africa launched its ETA and EMCS 2.0 biometric border system at four airports, Lanseria included.

Ryanair has agreed a five-year data and AI partnership with Google Cloud that brings Google Workspace and Google Cloud to its 35,000 employees, as part of a dual-cloud strategy, the airline announced on 12 August 2026. O…

South Africa's Electronic Travel Authorisation went live at O.R. Tambo, Cape Town, King Shaka and Lanseria airports, Home Affairs minister Leon Schreiber said in his launch speech on 12 August 2026. The ETA works with EM…

The US State Department was procuring a MIROS GT biometric migration system for Guatemala, with no award yet, Biometric Update reported in August 2026.

On 10 August 2026 Tianjin Binhai put four autonomous cleaning robots into service in its car parks.

ObservAlgérie reported in August 2026 that Air Algérie Catering was pursuing an AI, IoT and automation programme.

LG CNS has won Korea Airports Corporation's contract to draw up an AI master plan for its 14 airports, Gimpo, Gimhae and Jeju among them, the company announced on 5 August 2026. The work runs from AI strategy consulting…

TAP Air Portugal used PROS Continuous Pricing on the AI-powered PROS platform, Yahoo Finance reported on 5 August 2026.

Munich Airport is using Axulus Reply's Vision Detection Agent, part of Reply's Prebuilt AI Apps range, to show in real time where wheelchairs are available for passengers who need mobility assistance. The software analys…

The Egyptian Gazette reported on 26 July 2026 that EgyptAir had partnered with Salesforce to introduce a digital platform to manage customer interactions across multiple communication channels. According to the paper, th…

AI is already improving the passenger journey at Groupe ADP's airports, chief executive Philippe Pascal told Les Echos Investir in an interview published on 24 July 2026. He listed terminal modelling, supervision of pass…

In July 2026 Beauvais-Tillé launched a Hubway conversational-AI passenger assistant, according to a joint release carried by ACI Europe.

Bristol Airport · In-house

Gatwick launched robotic valet parking with Stanley Robotics in summer 2026, announcing on 23 July 2026 that it was the first UK airport to offer the service. The facility is near the South Terminal, and the first passen…

Vueling · Google Cloud

Airwayz and Tenna Systems announced on 16 July 2026 that Tenna's real-time spectrum intelligence, which shows jamming and spoofing risk, is integrated into Airwayz's OVERWATCH airspace platform. OVERWATCH was first deplo…

Aircraft 360, which uses computer vision and AI to monitor aircraft turnarounds, has been implemented at Changi's Terminals 2 and 3, Changi Airport Group chief executive Yam Kum Weng told Passenger Terminal World in an i…

SITA worked with Hamad International Airport and Qatar Airways on Fast Pass, a facial-recognition service introduced in July 2026. The programme covers more than 700 passenger touchpoints, with initial eligibility restri…

Azerbaijan Airlines plans to gradually introduce artificial intelligence across its digital ecosystem, its digital chief said in an interview published by DHA Press, Report.az and APA on 6 July 2026. The uses named inclu…

Zayed International Airport in Abu Dhabi has face-recognition biometrics at five of the nine passenger touchpoints, according to an Airport Show release on 2 July 2026 and Biometric Update on 20 July 2026.

Wizz Air · Tryp.com

Shanghai's airports use OneID biometrics to link check-in, bag drop, security and boarding across Pudong and Hongqiao, the Shanghai Airport Authority said on 26 June 2026.

Thai Airways · In-house

Volantio launched Vector, an agentic AI platform for demand reallocation, on 25 June 2026 with Alaska Airlines as an inaugural customer. OAG wrote on 8 September 2026 that Alaska is using Volantio's agentic platform to m…

Saudia Cargo has partnered with cargo.one to deploy its AI workers on sales quotations, the companies announced on 25 June 2026. Air Cargo News called it an industry first. cargo.one says its AI workers commonly cut quot…

Korean Air · In-house

The Gerald R. Ford International Airport Authority is launching GoodMaps, a navigation system for travellers with disabilities, through its FLITE programme, the authority said on 24 June 2026. A public demonstration was…

PHX partnered with ReBokeh to provide free AI low-vision assistance, FTE reported in June 2026.

CLEAR and TSA opened biometric eGates at Terminal 2, Axios San Diego reported on 11 June 2026, as part of a rollout to 48 US airports. The gates match a traveller's face to their ID and boarding pass, and CLEAR says the…

FAAN says the remodel of Murtala Muhammed International will introduce e-gates, biometric processing and upgraded screening, Passenger Terminal Today reported on 11 June 2026, after FAAN set out the plan on 29 May. At th…

Panasonic Avionics' Astrova and Modular Interactive entered commercial service with Azerbaijan Airlines on its Airbus A320neo family fleet, Panasonic and PAX International reported on 4 June 2026. Eleven aircraft carry t…

Panasonic Avionics' Astrova inflight entertainment system flew for the first time on an Airbus A321XLR operated by Saudia, Panasonic said on 2 June 2026. The company added that the programme was the first deployment of i…

Biometric boarding began at Pulkovo and Sheremetyevo on 1 June 2026 as a state experiment.

Biometric boarding began at Sheremetyevo and Pulkovo on 1 June 2026 as a state experiment.

LOT Polish Airlines · ElevenLabs

Jeju Air deployed JRAG, an in-house AI program that gives dangerous-goods guidance, at its domestic branches and cargo sites, The Herald Business reported on 1 June 2026.

After a trial, AISmartPlan signed a multi-year agreement with Aer Lingus. IAG said on 28 May 2026 that its AI maintenance-planning tool was being rolled out in Aer Lingus maintenance production planning.

Kenya Airways has adopted Jupiter 5.0, an AI-powered pricing platform from FlyNava Technologies, the airline announced on 16 April 2026. In the airline's description, it brings market intelligence, scenario simulation, d…

Twilio's undated case study quotes PAL as saying it has deployed operational AI, including aircraft predictive maintenance. This is reported by Twilio and has not been verified.

Pegasus Airlines was one of the first to deploy Overwatch AI's Wingman decision-support tool in real airline operations, Overwatch AI said in a May 2026 blog post, and is now a customer, design partner and investor. Pega…

Planned Q-Gate biometric terminals at Shymkent

Kazakhstan planned 16 more Q-Gate biometric terminals in 2026 at Shymkent, Atyrau, Aktobe and Aktau, 24.kz reported on 19 May 2026. It said Q-Gate cut control time from 3 minutes to 50 seconds.

SunExpress's CIO says the airline has built more than 25 generative-AI solutions, AltexSoft reported on 18 May 2026. UiPath says agentic orchestration handles crew hotels, irregular operations and group pricing.

Incheon International put 31 new robots into service from 18 May 2026, Kyunghyang Shinmun reported the next day. Ten are self-check-in robots costing 136 million won each, which the airport corporation calls a world firs…

LaGuardia Gateway Partners launched Bridget, an interactive AI hologram, at Terminal B near the Food Hall, Metropolitan Airport News reported on 13 May 2026. LGP called it a first of its kind.

Quintana Roo governor Mara Lezama announced in May 2026 that Cancún's immigration e-gates would be expanded with the National Institute of Migration, Trámites Migratorios Cancún reported on 14 May 2026. Terminal 3 was to…

Norwegian · In-house

Fuzhou Changle's Terminal 2 opened on 16 September 2026, the Fujian provincial government announced on 2 September. Its earlier report of 8 May 2026 described the passenger equipment then being installed and commissioned…

Medellín airport used Biomig biometric migration control, and six more devices were added in 2026, NL Arenas reported in May 2026.

Charles de Gaulle received 80 EDS Standard 3 machines across 15 baggage systems, and Orly about 20 across six, in a EUR 500 million programme, according to an undated interview with Groupe ADP published by BEUMER. The ne…

Japan Airlines, JAL Ground Service and GMO AI & Robotics are running what they describe as Japan's first demonstration of humanoid robots in ground handling, according to their joint release of 27 April 2026. Starting in…

Spring Airlines · In-house

Spring Airlines said on 6 March 2026 that its in-house flight-recovery system combined machine learning with operations-research optimisation. It quickly generated recovery plans, with 87.6% accuracy in retiming recommen…

Baidu Baike cites an April 2026 report that Jinan Yaoqiang uses bird-dispersal cannons and acoustic bird deterrents.

Charlotte Douglas and UNC Charlotte's AIR Institute are embedding about 2,000 sensors in the airport's new Fourth Parallel Runway to build a digital twin of the pavement, CLT said on 28 April 2026. The airport puts the p…

Alibaba said on 23 April 2026 that China Eastern Airlines is the first external partner for agentic flight ticketing in its Qwen app, letting users search, book, choose seats and check in within one chat.

ITA Airways uses SITA OptiFlight AI climb optimisation and is targeting 7,100 tonnes of fuel savings, Aerospace Global News reported on 23 April 2026.

Armenia planned to bring in automated e-gates at Zvartnots by the end of 2026, and the Interior Ministry inspected preparations in August 2026, Armenpress reported on 18 August 2026. The Prime Minister had said on 22 Apr…

China Daily reported in April 2026 that Fliggy bookings through Alibaba's Qwen app covered flights, Zhengzhou routes included.

The EU Entry/Exit System started at Rhodes on 12 October 2025 and was introduced gradually until April 2026, according to Rhodes airport. A queue tracker reported full operation since 10 April 2026.

Da Nang International Airport opened a priority biometric lane in its domestic terminal on 10 April 2026 for passengers with Level 2 VNeID electronic ID accounts, VOV reported. They can clear security and board by facial…

Nigeria approved VPASS facial-recognition passenger verification for domestic flights at Abuja, Lagos, Kano, Port Harcourt and Enugu. Aviation minister Festus Keyamo signed a concession with Verxid on 9 April 2026, accor…

BWI said on 8 April 2026 that it provided free ReBokeh AI low-vision assistance and was testing autonomous wheelchairs.

Royal Air Maroc has moved from isolated AI pilots to cross-functional use across operations, customer experience and cybersecurity, ePlaneAI reported on 7 April 2026.

Tampa International Airport said on 2 June 2026 that its Overwatch system, developed with Sotereon.AI, uses five LiDAR sensors and artificial intelligence to warn drivers of overheight vehicles before they reach the term…

Centrum Air said in March 2026 that it would implement Optifly's platform, including OptiSched, OptiSlots and the AI-driven OptiAI tool, Central Asia Plus Aero reported on 31 March 2026.

Manchester Airports Group chose MultiSensor AI to monitor the condition of Manchester Airport's baggage handling and inspection systems, the vendor announced on 18 December 2025. The deployment combines handheld thermal…

SriLankan implemented the AI and ML O&D revenue management platform, PROS RMA with Amadeus RAAV, and linked it to revenue growth on 27 March 2026.

San José Mineta International Airport announced on 24 March 2026 that it had begun a four-month pilot of IntBot. José, the AI-powered IntBot humanoid robot, debuted at Terminal B Gate 24. It could answer questions in mor…

Manchester Airport said biometric identity reconciliation, delivered with Amadeus, was helping Terminal 2 manage domestic and international passengers within shared infrastructure, Passenger Terminal Today reported on 20…

Harbin Taiping tracks more than ten types of non-powered apron equipment with ultra-low-power positioning terminals from Chengdu Yaota Technology, CAAC News reported on 2 April 2026. The terminals feed an IoT platform fo…

Indra and Synaptic Aviation said on 19 March 2026, in a release on PR Newswire, that their AI turnaround and apron monitoring system was deployed at Madrid-Barajas, Barcelona-El Prat and Palma de Mallorca.

Indra and Synaptic Aviation said on 19 March 2026 that they had deployed an AI-based digital system for aircraft turnaround and apron operations at Aena's Barcelona-El Prat, Madrid-Barajas and Palma de Mallorca airports…

Indra and Synaptic Aviation's AI turnaround monitoring is running at Madrid-Barajas, Barcelona-El Prat and Palma de Mallorca, covering about 477 stands at airports that together handle more than 150 million passengers a…

Qantas ran an in-house AI tool in its Sydney operations centre that scored the complexity of each turnaround, the SMH reported in March 2026. The paper said Qantas and Jetstar adopted Airbus Skywise Predictive Maintenanc…

Vienna Airport began testing Hubway's conversational AI in a gate area in March 2026. The trial explores whether passengers can obtain useful guidance through an AI assistant. The available reporting establishes a trial…

KAA says JKIA's upgrade includes common-use self-service check-in, biometric entry, AI video analytics and RFID baggage tracking, ID Tech reported on 16 March 2026.

Sønderborg Airport · Saab

Aurrigo International said on 9 March 2026 that it had won a £6.28 million contract from Ultra Global to design and build 25 autonomous guided vehicles for UK airport and passenger-transit use. It is a related-party deal…

On 9 March 2026 ITA Airways and Trenitalia signed an MoU that includes setting up a joint AI Intermodality and Sustainability Lab.

Spring Airlines · In-house

Spring Airlines · In-house

Aurrigo was granted a ground-handling licence at East Midlands Airport to support the roll-out of its autonomous ground support equipment, the company said on 3 March 2026. The licence covered a trial. Zag Daily reported…

San Luis Obispo County Regional Airport announced the launch of GoodMaps indoor navigation in March 2026, after a kickoff demonstration at the airport on 3 March 2026.

Heathrow has selected AIRHART, the platform of Smarter Airports, as the new base for its core operational systems. Netcompany announced the selection on 24 February 2026 and will support implementation. Heathrow Chief Op…

Korean Air said that AI fuel management helped cut its 2025 carbon emissions by 3.3%, Aviation News reported in February 2026.

On 26 February 2026 Katowice airport awarded Enigma a contract for 15 biometric ABC gates, ID Tech reported on 13 April 2026.

PAL runs its contact centre on Twilio Flex and has launched a generative-AI chat, InsiderPH reported on 26 February 2026. PAL reports waits under one minute, CSAT around 95% and about 45% deflection.

Malaysia Airlines · Ada

In February 2026 Amadeus said Volotea had chosen Navitaire Stratos.

In February 2026 Monterrey Terminal A opened self-service bag drop, boarding-pass e-gates before security and biometric self-service immigration filters, OMA said on 20 February 2026.

In February 2026 Melbourne Airport adopted Veovo's operations platform as a single source of operational truth.

In February 2026 Tianjin Airlines first used AI sign-language translation machines at Tianjin Binhai, Xinhua reported in a report dated 17 February 2026. China Daily reported on 9 June 2026 that the airline had two at it…

Tampa International Airport and Sotereon.AI have developed AI tools including Underwing Overwatch, which uses live LiDAR data to monitor aircraft turnarounds, and a Shuttle Lobby module that meters passenger inflow to th…

More than 56 autonomous electric tractors, eight patrol cars and six staff shuttle buses run at Hong Kong International, International Airport Review reported on 11 February 2026. The Airport Authority says each autonomo…

Veridos supplied ABC eGates with facial recognition for arrivals at Bandaranaike, the company said in February 2026.

Vietnam Airlines · In-house

Southwest Airlines · In-house

Korean Air · In-house

Dublin Airport uses AI to make short-term passenger forecasts, which its head of capacity planning and analytics called its biggest AI success to date at a February 2026 summit reported by Airport World. A TRB research c…

CBP and Philadelphia airport launched Enhanced Passenger Processing facial comparison for US travellers. PHL was one of 15 US airports with EPP, CBP said on 28 January 2026.

Aerolíneas Argentinas, which had about 10,000 employees, had used Articulate 360 and its Rise and Storyline tools to build staff training for seven years, Articulate said in a case study on 26 January 2026. By Articulate…

On 26 January 2026 SJC introduced TSA PreCheck Touchless ID, according to the airport. CLEAR biometric eGates opened at the Terminal B PreCheck lane in March 2026, SJC said.

Air Astana and easie by ICRON announced on 4 August 2026 the go-live of the easie Resource Management System at Almaty International Airport, four months after the airline chose it. ICRON's selection release of 26 Januar…

Since 22 January 2026 Frankfurt Airport has used APIDS, automatic prohibited item detection software, in regular operation on more than 50 Smiths Detection CT scanners across all its terminals. Fraport called it a first…

flynas · VML

Fully driverless baggage tractors are in live operations at Changi on the Terminal 1 to Terminal 4 route, after about a year of trials and more than 5,000 test trips, ACI Asia-Pacific reported on 20 January 2026. Each ca…

Up to 612 legacy radars are to be replaced by June 2028 under contracts with RTX and Indra, the FAA announced on 5 January 2026. Replacements were scheduled to begin that quarter. RTX put the value of its award at USD 43…

Alcatraz's Rock X facial-authentication system for staff access to restricted areas underwent operational testing at Honolulu's Daniel K. Inouye International Airport under the National Safe Skies Alliance programme, Bio…

flydubai has partnered with Amperity, which describes itself as an AI-powered customer data cloud, to bring together customer data from across the airline, flydubai announced on 12 January 2026. The airline will use Ampe…

Ask Maryam AI assistant at Sphinx International

EHCAAN and Orange Egypt launched Ask Maryam, an Arabic and English AI assistant, at Cairo airport in October 2025, with Sphinx next, Ahram Online reported on 27 October 2025. The Egyptian Gazette reported that Sphinx fol…

flydubai has selected ZestIoT to deploy its Turnaround Management Platform at Dubai International and across the airline's network, flydubai announced on 9 January 2026. The platform is to digitise turnaround work and gi…

Thai Airways · Trax + Aerostrat

In January 2026 Zhengzhou airport customs launched contactless smart travel inspection, according to the Zhengzhou government.

Passenger security lanes in all four Heathrow terminals have been replaced with CT scanners, Heathrow announced on 23 January 2026 at the close of a £1bn upgrade. Smiths Detection confirmed on 30 January 2026 that the sc…

China Southern Airlines · In-house

Prague Airport selected Xovis for passenger-flow management, Xovis announced on 30 June 2025, and said its AI-powered sensors would initially be installed at key points such as security and border control. Martin Kučera…

King Khalid International in Riyadh has 42 of the 152 automated e-gates installed at four Saudi airports, split equally between departures and arrivals, Al Watan reported on 12 March 2025. Jeddah has 70, and Dammam and M…

SDAIA introduced 152 automated e-gates at airports in Riyadh, Jeddah, Dammam and Madinah, according to an undated Global Airports Forum item.

CLEAR's biometric eGates went live at Sacramento International for TSA PreCheck members, the Sacramento Business Journal reported on 16 December 2025.

Lufthansa Technik said on 15 December 2025 that Frontier Airlines had decided to add Predictive Health Analytics, Condition Monitoring and the AI-based Technical Repetitives Examination to its AVIATAR suite. That makes F…

Cornwall Airport Newquay · In-house

flydubai and Amazon Web Services announced a collaboration on 15 December 2025, signed in the presence of Mohammed Hareb AlMheiri, flydubai's Chief Procurement and Technology Officer, and Werner Vogels, Amazon's Chief Te…

A MarkNtel market study says KAC set up an AI·BIM Center on 11 December 2025 and is applying a digital twin to Gimpo's domestic terminal.

iProov, Aware and Paravision began 90-day biometric-boarding pilots at MCO in December 2025, Aware said on 9 December 2025.

Houston Airports said on 9 December 2025 that CLEAR biometric eGates, deployed with the TSA, are in use at William P. Hobby Airport and Bush Intercontinental, letting CLEAR+ members verify their identity in under five se…

CLEAR eGates run with TSA are in place at Terminal E of George Bush Intercontinental and at Hobby, Houston Airports said on 9 December 2025. CLEAR+ members verify their identity in under five seconds and bypass the TSA p…

Riyadh Air · IBM

Harry Reid airport ran Zensors AI on more than 500 CCTV cameras for queue and wait-time analytics, Airports Alliance reported in December 2025.

The EU Entry/Exit System began at Stuttgart Airport on 2 December 2025, Aviation.Direct reported on 3 December 2025. Travellers holding biometric passports register their face image and fingerprints at self-service kiosk…

In December 2025 Phoenix Sky Harbor introduced Amelia, a generative-AI digital assistant.

Paravision says Cologne-Bonn is among German airports with secunet EasyPASS eGates using its face recognition, part of a network of more than 250 gates. Travel And Tour World reported that Cologne/Bonn began EU Entry/Exi…

NAIA began phased activation of 78 Amadeus biometric immigration eGates in December 2025.

Virgin Australia became the first Australian airline to launch a collaboration with OpenAI, the airline announced on 28 November 2025, calling it a landmark deal. It is exploring a Virgin Australia app inside ChatGPT, bu…

Milan Bergamo's new departures areas, which SACBO opened on 25 November 2025, include an AI presence-detection system that monitors passenger flows in real time, according to the airport operator. SACBO did not name the…

Abu Dhabi Airports signed a memorandum of understanding with SITA to co-develop iTAM, an AI-driven Intelligent Total Airport Management platform, SITA said on 25 November 2025.

Airwayz has been selected to manage most operational activity in the next stage of INDI3, Israel's national drone initiative, using its Dynamic UTM system, ATC Network reported on 24 November 2025.

Emirates and OpenAI announced a strategic collaboration on 21 November 2025 that will include an enterprise-wide deployment of ChatGPT Enterprise, AI literacy programmes and an AI Centre of Excellence.

Dubai Airports has chosen Assaia's AI turnaround-management system for Dubai International and says it "will be implemented to cover all aircraft stands", according to Assaia's announcement of 20 November 2025. The work…

On 19 and 20 November 2025 MIA introduced CBP EPP using SITA Smart Path, with 12 biometric pods, the largest single EPP deployment.

flydubai has selected Panasonic Avionics' Astrova inflight entertainment system for its 30 Boeing 787-9s on order, the airline announced on 19 November 2025. The deal also covers Converix, which Panasonic says will help…

Bali's Ngurah Rai airport has 68 biometric e-gates in a single row, which Amadeus described as the largest such deployment in the world, Biometric Update reported on 18 November 2025. They are part of a rollout of Amadeu…

On 18 November 2025 Amadeus seamless corridors replaced immigration barriers at Juanda.

Amadeus seamless corridors, which are biometric, replaced immigration barriers at Soekarno-Hatta, Amadeus said on 18 November 2025.

Çelebi Aviation launched CompliAI, an AI safety-compliance system for apron operations, on 17 November 2025. It was piloted at Budapest, where incidents were identified and reported in under 60 seconds. A network-wide ro…

Hactl ran autonomous electric tractors and robotic systems at SuperTerminal 1, Air Cargo Week and Asia Cargo News reported in 2025.

The Federal Aviation Administration has awarded Indra a contract worth up to USD 244.3 million, if all options are taken up, to replace legacy UHF and VHF air-ground radios, GovCon Wire reported on 28 August 2024. Indra'…

Air Serbia launched ELEVATE, its new loyalty programme, on 16 June 2026, CAPA reported the next day. Members earn points on fares and additional services and can spend them on reward flights, extra baggage, seat selectio…

From November 2025 Juneyao offered fully digital check-in with e-boarding passes on international and regional routes from Shanghai and Nanjing, Yangtse reported on 11 November 2025.

Travel And Tour World reported on 11 November 2025 that Tenerife South Airport had introduced biometric registration for non-EU travellers under Spain's rollout of the EU Entry/Exit System, with a facial image and finger…

In November 2025 São Paulo's Smart Sampa smart cameras were extended to Congonhas boarding and arrival areas.

Imam Khomeini Airport City has announced a programme to move to smart passenger processes, including biometric identification.

International Airport Review reported in November 2025 that Brussels Airport's other projects included the use of cameras to timestamp aircraft turnaround processes.

NAV CANADA has selected Veovo to replace its air navigation billing system, Veovo said on 10 November 2025. Gentrack, Veovo's parent company, called it a long-term contract win.

In November 2025 Vancouver airport deployed Deep Turnaround AI, integrated with its digital twin, Airport Technology reported.

UISEE said in November 2025 that a fleet of 40 of its driverless tractors, which it calls AI drivers, handled more than 90% of cargo transfers between the cargo station and apron at Ürümqi Tianshan. In August 2026 UISEE…

Nashville International became the tenth US airport with CLEAR eGates in November 2025, the Nashville Post reported on 5 November. The gates are for Clear+ members, and a CLEAR spokesperson put verification at under five…

Sunshine Coast Airport opened its new check-in hall on 14 October 2026 with 18 automated kiosks, 10 bag drop units and an oversized baggage drop from Elenium Automation. The airport had announced Elenium Automation as su…

Emirates has invested AED 85 million in more than 200 biometric cameras across Terminal 3 at Dubai International, the Dubai Media Office announced on 3 November 2025, which Aerospace Global News put at about $23 million…

Kaohsiung airport signed a seven-year agreement with SITA for next-generation passenger processing systems.

On 30 October 2025 Adani Airports announced a strategic deal with AIONOS for the IntelliMate agentic AI across its airports, including Mumbai.

Dallas Love Field became the first airport in Texas to install CLEAR's biometric eGates, NBC 5 Dallas-Fort Worth reported on 30 October 2025. The eGates match a CLEAR Plus member's face against their ID and boarding pass…

CLEAR facial-recognition eGates debuted at Newark TSA checkpoints, NJ.com reported, as cited by British Aviation Group on 30 October 2025.

Delta Concierge, the AI-powered assistant in the Fly Delta app, became available to all SkyMiles members on 10 August 2026, less than a year after it launched in beta, Delta said. It uses each member's upcoming trips and…

In October 2025 Cairo Airport company EHCAAN launched Maryam, an AI-powered Arabic and English assistant, with Orange Egypt, WAYA reported on 28 October 2025.

In October 2025 PM Rama announced a biometric digital entry gate at Tirana.

Lehigh Valley International Airport became the first airport in Pennsylvania to deploy the GoodMaps indoor navigation platform on 24 October 2025, the airport said.

BigBear.ai said on 23 October 2025 that its veriScan biometric system supported CBP Enhanced Passenger Processing at O'Hare international arrivals, and that it cut average processing from 60 to 10 seconds per traveller.

Aeroporti di Roma launched an AI virtual assistant, presented with the mascot ADRYX, as a WhatsApp chatbot and on adr.it, AWS announced on 22 October 2025. Built with AWS and Storm Reply on Amazon Bedrock, the assistant…

Thai Airways selected IBS Software's iLoyal platform for Royal Orchid Plus, IBS Software said on 28 October 2025.

Venice Marco Polo had 30 EES kiosks and 24 biometric e-gates active, Avion Tourism reported on 28 November 2025.

Curaçao Airport Partners said on 17 October 2025 that it had signed an agreement with Xovis to monitor processing times at Curaçao International Airport.

Dallas Fort Worth International Airport selected Jacobs and PA Consulting for a digital transformation engagement, the two companies announced in separate releases on 15 October 2025. Jacobs says the work will apply arti…

From 12 October 2025 non-EU travellers at Malta could be routed through biometric EES passport lanes, Malta Airport said.

The EU Entry/Exit System (EES) started at Helsinki Airport on 12 October 2025, run by the Finnish Border Guard with a six-month transition period, Finavia announced on 2 September 2025. Non-EU travellers register their b…

Bucharest Airports added two Border Police counters with four document-control posts on non-Schengen arrivals at Henri Coandă on 3 March 2026, as the EU Entry/Exit System came into use, the airport operator said. That gi…

Prague Airport says the EU Entry/Exit System applies at its border crossings from 12 October 2025, with non-EU short-stay travellers registering their face and fingerprints at passport control or at a self-service kiosk…

Milan Bergamo has self-service kiosks for the EU Entry/Exit System, which records non-EU travellers' travel documents, fingerprints and facial images at the border, according to SACBO's Sustainability Report 2022. Bergam…

Huawei said that China Southern used Pangu models to forecast passenger traffic and average fares 18 months ahead with 90% accuracy, AI Magazine reported on 10 October 2025.

According to Baidu Baike, the airside garden at Guangzhou Baiyun's Terminal 3, which partly opened to the public from 22 January 2026, uses technologies such as digital twin. This is reported and has not been verified.

Riyadh Air · FLYR

In 2022 an immigration e-gate system was on trial at Cape Town International, Biometric Update reported on 28 March 2022. South Africa's Electronic Travel Authorization began in phases from October 2025, with Cape Town a…

Tianjin Binhai uses a locally deployed DeepSeek model as an employee Q&A assistant, CAH reported in October 2025.

Pathfinder autonomous baggage vehicles and Pulse AI platform at Purdue University Airport

Pattern Labs' Pathfinder autonomous vehicles handle live baggage operations for commercial flights at Purdue University Airport, according to an undated Ericsson case study. The vehicles are routed by Pattern Labs' Pulse…

Aéroports de Montréal's AI Ramp Fluidity project, which applies AI to road-network congestion at Montréal-Trudeau, appears on Scale AI's list of funded projects in a page dated 26 September 2025. It covers traveller info…

Red Hat said on 20 May 2025 that Turkish Airlines ran in-house AI, including tail-assignment optimisation, on Red Hat OpenShift AI.

San Diego International's new Terminal 1 has been fitted with Xovis's sensor-based passenger flow management system, Xovis said on 23 September 2025.

China Eastern's digital-technology arm said at Huawei Connect in September 2025 that the airline is accelerating an AI 2.0 initiative built on private cloud and large models. It covers 227 high-value scenarios, including…

XiamenAir and Huawei launched smart-aviation AI in September 2025. Huawei reported that the efficiency of its safety-report agent rose by about 40%, in material from September 2025 and September 2026.

AUMA reported on 17 September 2025 that the EU Entry/Exit System was to launch in Germany on 12 October 2025, initially at Düsseldorf, the first German airport, with a total of 35 self-service kiosks.

SEA Milan Airports uses Azure OpenAI, implemented by Arsenalia, to read customer-service tickets and tag each one's category, priority, summary and sentiment. SEA and Arsenalia reported e-mail response times down 30%, as…

Since September 2025 Bologna has used EES automated kiosks for extra-Schengen arrivals.

Algiers airport operator SGSIA announced in September 2025 that it would introduce AI-based facial recognition, smart gates and body scanners from December 2025. In May 2026 its chief executive said the project was pract…

Planned biometric e-gates at Mostar

Bosnia and Herzegovina planned biometric border-control e-gates at its three international airports, the Sarajevo Times reported in September 2025. Mostar was to follow a pilot at Sarajevo.

Bosnia and Herzegovina planned biometric border-control e-gates at its three international airports, starting with a pilot at Sarajevo, the Sarajevo Times reported in September 2025.

Planned biometric eGates at Bosnia and Herzegovina's international airports, including Banja Luka

In September 2025 Bosnia and Herzegovina announced plans for biometric eGates at its international airports, Banja Luka included.

Air India said on 12 September 2025 that SITA's OptiFlight climb module and SITA eWAS were active across the Air India Airbus A320 and Air India Express Boeing 737 fleets, with widebodies to follow. It expected annual sa…

Perth Airport announced on 11 September 2025 the start of a new project with 95 self-service kiosks, 38 bag drops and biometrics at check-in, bag drop and boarding for selected airlines. Passenger Terminal Today reported…

Arriving US citizens at Nashville International's International Arrivals Facility go through Enhanced Passenger Processing with BigBear.ai's veriScan biometric system, the company said on 11 September 2025.

At COMEX 2025 Oman Air said it was using AI to improve customer service and booking, in a release of 9 September 2025.

Copenhagen Airport went live with Assaia's EmissionsControl on 9 September 2025, an AI-powered system that uses cameras to monitor auxiliary power unit use across the majority of its stands, according to Assaia. Assaia s…

Heathrow's finance, HR, supply chain and asset management functions run on Oracle Fusion Cloud applications, and the airport has added Oracle Fusion Data Intelligence on top of the ERP and HCM data they hold. Fusion Clou…

Appinventiv said in a case study of 8 September 2025 that it had rebuilt the flynas app with an AI chatbot for booking and real-time assistance and AI-driven recommendations.

Hainan Airlines · In-house

South Bend International Airport launched the GoodMaps indoor navigation app in August 2025, WNDU reported on 27 August 2025. The airport lists GoodMaps on its accessibility page.

JetBlue integrated FlightAware Foresight into its system-wide operations from July 2025, Collins Aerospace, the RTX business that sells it, announced on 26 August 2025. Foresight is a predictive analytics tool fed by mac…

Aurrigo said on 13 August 2025 that it had signed a £1m deal to develop autonomous baggage and passenger moving at Teesside. Its Auto-Shuttle was due to start in mid-October 2025.

Munich Airport has selected Assaia's ApronAI to monitor aircraft turnarounds across 150 stands initially, with further expansion planned, Assaia announced in August 2025. ApronAI applies video analytics, computer vision…

RateGain announced on 12 August 2025 that Air Astana JSC, together with its subsidiary FlyArystan, had selected AirGain, which RateGain described as an AI-powered airfare pricing intelligence platform. It was one selecti…

ANA said on 7 August 2025 that it had become the first airline to put BlueWX's AI turbulence prediction into operation, after trials involving 2,500 of its pilots, with a reported prediction accuracy of 86%.

Xining Caojiabao's Terminal 3 opened on 7 August 2025, Qinghai Daily reported, via the Qinghai government, on 8 August 2025. Domestic passengers had their face captured once at the entry gate, then passed without ID thro…

SentinelOne says Norwegian uses its behavioural-AI endpoint protection, including automated remediation and offline protection, across thousands of endpoints in Barcelona, London and the US. Vendor-only evidence is cappe…

Ningbo Lishe International Airport's terminal operations-control platform was selected by the China Civil Airports Association as a 2025 typical case in the operational-efficiency category, Zhejiang Airport Group said on…

LATAM Airlines Group has given its 35,000 employees in six countries a generative-AI platform called Amelia, after Amelia Earhart, TI Inside reported on 24 September 2024. The airline built it with OpenAI on GPT-4 and DA…

JetSMART introduced Austral, a generative-AI customer-service assistant, to handle passenger enquiries. Reporting attributed 49% of incoming calls being handled entirely by the assistant, while supplier Hubtype claimed a…

Chongqing Jiangbei · In-house

Chongqing Jiangbei · In-house

Chongqing Jiangbei · In-house

In July 2025 Air New Zealand began working with OpenAI, rolling out ChatGPT Enterprise to staff.

Fraport, Lufthansa and Lufthansa's AI subsidiary zeroG are rolling out seer, a camera-based system that records each step of aircraft handling at Frankfurt Airport and timestamps it automatically. The data goes into a ce…

Vnukovo launched its Sapsan automated passport-control system on 17 July 2025, RIA Novosti reported. It serves adult Russian citizens holding series-75 or later biometric passports. The modules run AI from Smart Engines…

Verint's automated bots handle 85% of Volaris' digital customer interactions, Verint said on 22 July 2025. By the vendor's account, cost per interaction is down 70%, the same agents now handle three times the call volume…

Branchspace says Air Mauritius plans a generative-AI virtual assistant on its Triplake digital platform.

Prince Saud bin Naif bin Abdulaziz, Governor of the Eastern Province, launched the e-gate service at King Fahd International Airport, the Saudi Press Agency reported in July 2025. The agency said the service uses modern…

Da Nang International Airport launched biometric check-in on 19 July 2025 for domestic passengers using VNeID Face ID, with facial enrolment at counters 5, 6 and 28 and face verification at Lane 3 of Terminal 1's securit…

Accenture said on 17 July 2025 that it and Google Cloud were supporting Air France-KLM in building a generative-AI factory, including migrating existing applications to the cloud.

Aeromexico's social media team uses Emplifi for social customer care and content, according to a 2023 Emplifi case study, and Emplifi says the airline's response time on social channels fell from four days to a couple of…

Skyryse announced a partnership with Mitsubishi Corporation on 14 July 2025 to explore SkyOS integration on rotorcraft and fixed-wing platforms, as part of its expansion into Japan.

On its second-quarter 2025 earnings call, on 11 July 2025, Norwegian said it would "invest into AI to do more automation".

Assaia's ApronAI watches aircraft turnarounds on British Airways stands at Heathrow Terminal 5. In the first phase, run with BA, 52 cameras were installed across 17 stands, roughly three per stand covering both the stand…

United Airlines Ventures took part in aiOla's USD 25 million Series A2 round, aiOla announced on 9 July 2025, and the company said United is exploring its Voice AI ecosystem for a range of potential uses. The platform su…

IFSAS would deliver security automation, including biometric access control, at the new Heraklion airport, SecurityBrief reported in July 2025.

Moonware said on 8 July 2025 that it would test HALO, its ground traffic control platform, at Tokyo International Airport with Japan Airlines and JAL Ground Service. In an undated review of its 2025 work, Moonware says H…

Air Transat has signed an agreement with Lufthansa Technik and will implement the full AVIATAR digital tech ops ecosystem across its 43 Airbus A321 and A330 aircraft, Lufthansa Technik said on 3 July 2025. It will be the…

flydubai has installed six smart biometric gates from emaratech at its Airport Operations Centre in Dubai, where crew report for their flights, the airline announced on 3 July 2025. flydubai says the gates use biometric…

CAL FIRE and Skyryse are exploring optionally piloted aerial firefighting, with Skyryse planning to install its SkyOS system on firefighting aircraft, FLYING reported on 2 July 2025.

European Pilot Selection & Training has signed a strategic agreement with PACE Canada to implement InstructIQ, an AI-powered training analytics platform from PACE's Paladin AI unit, PACE said on 2 July 2025.

Aeva said on 23 July 2025 that Sotereon.AI had begun deploying Aeva 4D LiDAR sensors at Tampa International Airport with its Overwatch platform, with the first sensors installed. Aeva listed infrastructure, passenger-saf…

At Gimhae International Airport, departing passengers can confirm their identity at biometric gates using palm-vein data, Metro Seoul reported on 17 January 2023. The gates have served domestic flights since 2018 and wer…

dnata's highly automated Cargo City Amsterdam at Schiphol opened in July 2025 and had serious early operating problems, STAT Times reported on 5 August 2025. In September 2026 its chief cargo officer said the lesson was…

East Midlands Airport · In-house

Jordan's Ministry of Digital Economy and Entrepreneurship has launched a smart-gates pilot at Queen Alia International with the Ministry of Transport, security agencies, Airport International Group and the Civil Aviation…

Norwich Airport · Access to Words

Denver International installed biometric boarding devices using facial recognition at 15 international gates on concourses A and C, the airport said on 3 September 2024. BigBear.ai said on 28 October 2024 that its veriSc…

JFKIAT announced a collaboration to launch Enhanced Passenger Processing for international arrivals with US Customs and Border Protection and BigBear.ai, Airport Improvement reported on 6 June 2025. Eleven days later Big…

BigBear.ai lists Montréal-Trudeau among the sites using its biometric system for Enhanced Passenger Processing, which streamlines international arrivals, in a release of 17 June 2025.

Air Montenegro uses RateGain's AirGain AI fare-intelligence tool, according to RateGain in June 2025 and EX-YU in July 2025.

BigBear.ai lists the Port of Seattle among its confirmed deployments of veriScan for Enhanced Passenger Processing, in a release of 17 June 2025.

DFW introduced one-step biometric boarding on 9 July 2019 with Emirates on the daily DFW to Dubai flight, EK222, removing the need to show a boarding pass at the gate. A tablet at the gate takes the passenger's photo, wh…

Collins Aerospace modernisation of Nadi, with a biometric stage planned for 2028

Fiji Airports signed a FJ$17.5 million partnership with Collins Aerospace to modernise Nadi, the country's main gateway, Biometric Update reported in June 2025. Stage two, in 2028, was to add biometric self bag drop and…

Exeter Airport · In-house

British Airways · Emu Analytics

CBP lists Washington Dulles among its Enhanced Passenger Processing airports.

Saudia chose Informatica's AI-powered Intelligent Data Management Cloud and Customer 360 to build a single view of each passenger, Informatica announced on 31 March 2022. Three years on, the airline won Informatica's Bus…

Vietnam Airlines signed an MoU with FPT to strengthen their comprehensive strategic partnership in digital aviation, Intelligent CIO reported on 10 June 2025.

China Airlines launched an AI customer service supporting dozens of languages, including Chinese, English and Japanese, on 22 May 2025, saying it was the first Taiwanese carrier to use generative AI at the core of its on…

On 21 May 2025 SPA reported that SDAIA had deployed data and AI technologies and activated biometric stations at the KAIA Hajj terminals.

In May 2025 Swissport and Aurrigo launched an autonomous ground-handling pilot at Zurich, starting with a digital simulation phase.

Bengaluru airport operator BIAL has engaged KPMG in India to develop a generative-AI platform for airport operations, KPMG said on 15 May 2025.

British Airways · In-house

At the Dalian Jinzhou Bay new-airport site, contractor CSCEC 8th Bureau ran docked DJI M30T drones for 24-hour automated inspection, with AI detection of construction deviations and BIM comparison, Science and Technology…

Wizz Air · Aerogility

Since May 2025 Orlando has used CBP Enhanced Passenger Processing facial recognition, supplied by iProov, for arriving passengers.

Belfast International Airport · Smiths Detection

In 2025 the Pakistan Airports Authority finished designing an e-gates project for Karachi, Lahore and Islamabad. A tender was expected, PTT reported in July 2025.

Vnukovo joined Russia's experiment in collecting biometric data from foreign nationals on 1 May 2025, the Interior Ministry's MVD Media said on 30 April 2025. Interfax reported the move the same day. The experiment was s…

Inside British Airways' Integrated Operations Centre at Heathrow, controllers work from Emu Analytics' Flo.w software, known internally as Mission Control. Emu says it merges real-time aircraft movement data with BA's AO…

In May 2025 Malaysia Airlines and Google deepened their strategic partnership, including Gemini-based personalisation, The Star reported.

Pegasus Airlines says AI-powered tools have doubled customer satisfaction with FlyBot, its digital assistant, and lifted satisfaction with its HR assistant by 20%, according to the airline's release of 29 April 2025. Mic…

Since April 2025 Noi Bai has offered VNeID biometric procedures in Terminal 1, at five security checkpoints and fifteen boarding gates, according to Noi Bai Airport.

BEUMER said on 11 January 2024 that it had the contract for Heathrow's new Terminal 2 baggage system, designed for 31,000 bags a day. BEUMER said the Terminal 2 upgrade would soon use its Flow Twin digital twin, Airport…

Vietnam Airlines · Amadeus

In April 2025 Tan Son Nhat T3 opened as a smart airport combining VNeID biometrics with AI across check-in, VOV reported.

TravelSky delivered a smart-airport suite for Ürümqi Tianshan's new north terminal, which began trial operation on 17 April 2025, CAAC News reported on 18 April 2025. The suite includes automatic load planning, AI qualit…

Aberdeen International · Hello Lamp Post

Aberdeen International Airport launched Hello Aberdeen, an AI-powered digital assistant developed with Hello Lamp Post, on 15 April 2025, the airport announced. It followed a trial at sister airport Glasgow.

SuperMap said its digital-twin products were being used at Xiamen's new Xiang'an International Airport for planning and design, operations supervision and resource allocation, Sina reported on 15 April 2025. The airport…

On 14 April 2025 Unifi launched a pilot of WHILL autonomous wheelchairs at Detroit Metro with the Wayne County Airport Authority, supported by a Michigan Economic Development grant, Unifi said on 14 April 2025.

Royal Air Maroc's app has a generative-AI assistant called Atlas, built on ChatGPT, that answers in Arabic, French, Darija and Wolof, Le Matin reported on 12 April 2025. It is in beta, the paper said. LeNew covered the l…

Charlotte Douglas joined US Customs and Border Protection's test programme for Enhanced Passenger Processing of arriving international passengers in early February 2025, the airport said on 11 April 2025. BigBear.ai list…

Copenhagen Airport unveiled a Total Airport Management collaboration with Assaia and Smarter Airports in April 2025. Assaia's ApronAI uses computer vision to track aircraft turnarounds, and the Airhart orchestration hub…

Athens International Airport piloted wi.move thermal-camera AI passenger-flow analytics with a service robot, according to a 2026 paper in MDPI Sensors. The formal trial ran on 10 April 2025, and monitoring continued to…

Gatwick and Veovo announced in April 2025 that they were building an Integrated Airport Control system, with Veovo's technology partner Amorph Systems, as the basis for a predictive Airport Operations Plan. Its Virtual C…

Riyadh Air will be the first airline to launch Panasonic Avionics' Modular Interactive, which it has chosen for its Astrova inflight entertainment launch, Panasonic said on 9 April 2025.

LATAM Airlines Group signed a multi-year contract with Lufthansa Technik covering more than 300 Airbus A320, Boeing 777 and Boeing 787 aircraft, Lufthansa Technik announced on 8 April 2025. LATAM is using AVIATAR's Predi…

Dallas Fort Worth International Airport selected Outsight for a 3D lidar flow-monitoring programme in April 2025, when Airports International reported a board-approved award of $17.2 million chosen from four proposals. O…

Munich Airport opened 15 modernised central security lanes with CT scanners in Terminal 2 on 7 April 2025, the airport said.

Southampton Airport launched an AI-powered digital assistant from Hello Lamp Post across the airport on 3 April 2025, accessed through location-specific QR codes. It followed a trial at Glasgow Airport.

Southampton Airport · Hello Lamp Post

Edinburgh Airport is rolling out Deep Turnaround, a system from Aviation Solutions, a Schiphol Group subsidiary, that uses AI and cameras to detect more than 30 turnaround processes, according to the airport's December 2…

PwC said in an undated case study that it had used generative AI on Microsoft Azure to reverse-engineer a legacy crew management application at Southwest Airlines into functional requirements. By PwC's account, the work…

Kazakhstan's Civil Aviation Committee confirmed in March 2025 a pilot at Almaty and Astana airports in which passengers create a biometric token by loading a boarding pass in the eGov Mobile app. The Astana Times reporte…

Japan Airlines tested JAL-AI Report, using Microsoft's Phi-4 language model to help cabin crew prepare reports about in-flight events. The application supports offline working and Japanese-English translation. Microsoft…

Dakar Blaise Diagne's chief executive Askin Demir told Passenger Terminal Today in March 2025 that the airport plans fully automated passenger processing using biometric identification and AI-powered systems to predict p…

In March 2025 IN Groupe's Fly'IN biometric journey was deployed at Marseille Provence.

Lanzhou Zhongchuan's sky-ground digital twin combines 5G and BeiDou positioning to show more than 100 operational nodes in real time and locate about 5,000 vehicle movements a day, CAAC News reported on 10 March 2025. A…

Passengers at Lanzhou Zhongchuan's Terminal 3, which opened on 20 March 2025, can use their face from check-in through security to boarding. CAAC News reported in March 2025 that the terminal has 63 security lanes and 85…

Xiaolan inquiry robots stand at both sides of every check-in island in Lanzhou Zhongchuan's Terminal 3, and new millimetre-wave gates allow contactless security screening, CCTV reported on 20 March 2025. Behind the scene…

In March 2025 ONDA replaced dual checks at Mohammed V with automatic gates. It then launched a digital passenger journey for AFCON 2025.

El Al, an investor in IntellAct, ran a successful pilot of the startup's AI video-analytics system for turnaround monitoring at Ben Gurion Airport, IntellAct's founder told the Times of Israel in March 2025.

Avianca · Zendesk

SDAIA, the General Directorate of Passports and Matarat have deployed 152 automated e-gates at four airports, among them Prince Mohammad bin Abdulaziz in Madinah, SPA reported in March 2025, as carried by ASM.

Salesforce said on 11 March 2025 that Singapore Airlines was deploying Salesforce Agentforce, Einstein and Data Cloud for customer service, co-developed with Salesforce's AI Research hub.

Nuevo Pudahuel launched Sant-IA-bot, an AI assistant for questions on flights, parking and transport, El Aéreo reported on 3 March 2025. Review screenshots show Powered by Ellipse.ai. Current operation in 2026 was not in…

Passengers who message Heathrow on WhatsApp reach Hallie, an AI agent built on Salesforce Agentforce. Peter Burns, Heathrow's director of digital, e-commerce and marketing, told Business Insider in May 2026 that it launc…

San Francisco International officially opened its new operations centre, the AIOC, in January 2026, the airport announced on 21 January. The 22,000-square-foot centre runs an Esri digital twin with 600,000 features and d…

Air Europa uses Foundspot's AI lost-and-found service, Aviación al Día reported on 3 March 2025.

A regional report carried by yunnan.cn said on 26 February 2025 that Haikou Meilan International Airport had completed a local deployment of a lightweight DeepSeek-R1 large model. The airport had also built an AI applica…

Riyadh Air · IBM

Ada says in an undated case study that Cebu Pacific turned its scripted chatbot Charlie into a generative-AI agent. The agent answers from the airline's knowledge base, triages with Salesforce routing and passes summarie…

On 24 February 2025 Talkdesk announced that Condor "has selected" it to bring its contact centre in-house and would implement Talkdesk CX Cloud and CX Analytics.

Boston Logan deployed Oscar Sort, Intuitive AI's AI recycling assistant that uses image recognition to tell travellers which bin to use, in high-traffic areas across three terminals, Airports International reported on 20…

Sir Seretse Khama International Airport · In-house

DigiYatra facial-biometric boarding launched at Pune's new terminal on 8 February 2025, ID Tech reported on 10 February 2025.

CLEAR opened new lanes at Portland International in February 2025, CLEAR said on 7 February 2025. Travel + Leisure reported in January 2026 that TSA Touchless ID was coming to more airports, Portland included.

In February 2025 VietJet chose OpenAirlines SkyBreathe for fuel efficiency, OpenAirlines said on 6 February 2025.

Yaana, a GPT-4 chatbot built with CodeGen, went live on SriLankan's website in February 2025.

Berlin Brandenburg Airport has used the BER Agent, a generative-AI phone assistant built on Parloa's platform and implemented by KINOVA in under six weeks, since February 2025. It answers in German, English, Polish and S…

iGA Istanbul Airport's density-monitoring systems use AI to measure passenger density at entrance gates, security control, check-in and passport control and raise alarms for the relevant authorities, Dr Reha Çetin, Gener…

iGA Istanbul Airport runs a Smart Dashboard and digital twin developed by its IST Systems unit under the F1RST project code. Dr Reha Çetin, General Manager of IST Systems, told AeroTime in January 2025 that the systems a…

Copa Airlines used Smartvel to give passengers up-to-date entry requirements for the 85 destinations it served in 32 countries, Aviacionline reported on 22 January 2025.

Viracopos began testing biometric boarding with 11 e-gates in December 2024, ID Tech reported on 21 January 2025. Serpro described it as a proof of concept begun in June 2026. Embarque + Seguro processed over 125,000 bio…

PrimeFlight is to use Moonware's HALO, which Moonware describes as powered by AI, to manage passenger and cargo operations for more than 50 daily flights at Felipe Ángeles International, Moonware announced on 16 January…

East Midlands Airport said on 16 January 2025 that it would pilot new technology to make travel easier for disabled and older passengers, and that it would be the first UK airport to do so.

Hainan Airlines signed a long-term agreement with Sabre for Fares Manager and Contract Manager across its international network, Sabre said in a PR Newswire release of 16 January 2025.

In January 2025 El Dorado and Synaptic Aviation announced an agreement to expand Synaptic's AI computer vision airport-wide.

JetBlue described BlueSky, an operations digital twin it calls an AI and machine-learning operating system, as "now being phased in" in a Databricks blog post of 22 June 2023 by Sai Ravuru, JetBlue's Senior Manager of Da…

Lufthansa uses AI to plan maintenance for its fleet of more than 300 aircraft. In an interview published by Porsche Consulting on 2 April 2026, a Lufthansa manager said each planner can now handle up to 30% more aircraft…

In 2025 Uzbekistan Airways launched an AI-based chatbot on its website, UzDaily reported on 28 January 2026.

Southwest Airlines · In-house

Delta's Atlanta ramp uses Baggage AI, a routing tool built in-house that works, in Delta's words, like a ride-sharing app for the 250 ramp agents who move bags between aircraft. It takes real-time flight data, bag locati…

Nanjing Lukou T2 piloted a smart customs inspection model with centralised AI image review and real-time monitoring, Xinhua Daily reported on 30 December 2024.

Belgrade launched biometric ABC eGates in December 2024. From 4 April 2025 they opened to passport holders from 21 countries.

Munich Airport has awarded ADB SAFEGATE a multi-phase contract for a next-generation Integrated Controller Working Position based on the company's OneControl software, ADB SAFEGATE announced on 19 December 2024. The work…

JetBlue's customer-service agent, which the airline calls Amelia 2.0, runs on ASAPP's GenerativeAgent product. In an ASAPP blog post, JetBlue's Vice President of Customer Support, Shelly Griessel, said containment had ri…

Glasgow Airport unveiled an AI-powered digital assistant with Hello Lamp Post, reached through QR codes around the airport, Airport Technology reported on 17 December 2024. It followed a trial with Connected Places Catap…

Cardiff Airport · In-house

GMR Airports launched an AI-powered digital twin platform and a next-generation Airport Predictive Operations Centre at Hyderabad on 11 December 2024. WAISL followed with its own release on 19 December 2024.

In December 2024 Wuxi Shuofang put its Shuoshuo AI guide robot into service. A passenger platform built on a local DeepSeek model followed.

On 3 December 2024 Vice-President Bawumia commissioned AI-enabled e-gates at Kotoka Terminal 3, MyJoyOnline reported.

Gatwick and easyJet are trialling Smart Stand, a set of technologies that lets a Turn Coordinator manage an aircraft turnaround from a central control room instead of on the stand. Gatwick says the system records turn ev…

AirStar, Incheon's guide robot, combines autonomous driving, voice recognition and AI, Delta News Hub reported on 18 November 2024, alongside Air Porter, a robot that carries baggage. The guide robots now answer to a wak…

In November 2024 SENAMI installed automated border-control e-gates at Maputo.

Vision-Box, an Amadeus company, announced on 14 November 2024 that its Seamless Border Programme had been deployed at arrivals at Princess Juliana International Airport. The programme combines a digital entry website wit…

Fraport contracted Rohde & Schwarz in November 2024 to install 100 QPS201 security scanners at Frankfurt Airport, for existing checkpoint lanes and for checkpoints still to open, with delivery over three years. Fraport's…

Airports of Thailand's automated biometric identification system came into use for domestic passengers at six airports including Don Mueang from 1 November 2024, Airport Technology reported on 4 November 2024. SITA suppl…

From 1 December 2024 Airports of Thailand's biometric identification system covered international passengers at six airports including Chiang Mai, after domestic use from 1 November 2024. Processing fell from about three…

Since 1 November 2024 Airports of Thailand's biometric identification system has run at Phuket and five other airports, according to the Thai PRD and ID Tech. Passengers enrol at a counter or at self-service check-in.

Delta is piloting an AI pricing recommendation tool from Fetcherr and evaluating it in domestic and international test markets, according to a letter from Peter Carter, Delta's chief external affairs officer, to three US…

Ethiopian Airlines and Ethiopia's National ID Program (NIDP) signed a memorandum of understanding on 29 October 2024 to integrate their systems so that the Fayda digital ID can serve as a travel document on domestic flig…

Qatar Airways and Thales have signed an agreement to equip the airline's new A321 NX fleet with FlytEDGE, PAX International reported on 28 October 2024.

Online Border Management System e-gates at Robert Gabriel Mugabe airport

In October 2024 Zimbabwe's Online Border Management System opened with 14 e-gate lanes at Robert Gabriel Mugabe airport, the Sunday Mail reported on 13 October 2024, via Zimbabwe Situation. 263Chat reported seven gates a…

Riyadh Air has entered into a strategic agreement with Sabre and will deploy SabreMosaic Air Price IQ, Ancillary IQ, Bundle IQ, Upgrade IQ and Continuous Revenue Optimizer, which Sabre says are powered by Sabre Travel AI…

In October 2024 Adani and Thales announced a strategic partnership on airport operations control centres.

Alaska Airlines and the venture studio UP.Labs launched Odysee, an AI-enabled start-up for airline schedule optimisation, on 2 October 2024. Alaska said the platform can run hundreds of simulations within seconds to stre…

Pegasus Airlines' innovation team built, in-house, a system that clones the captain's voice so announcements can be made in several languages, AI Magazine reported on 1 October 2024. It was the Pegasus Innovation Lab's f…

Finavia publishes predicted security-control queue times for Helsinki Airport on its website, a service it piloted from October 2024 and made permanent in June 2025. The pilot drew more than 200,000 views, Finavia said o…

In October 2024 the European Flight Academy launched George, the Lufthansa Group's first fully GPT-based bot, to answer questions about pilot training on its website at any time, according to the Lufthansa Group's Innova…

Outsight's 3D LiDAR passenger-flow monitoring was piloted at Rome Fiumicino's arrivals immigration area, and Aeroporti di Roma is to deploy it across nearly all Schengen common-use areas, Outsight announced on 23 April 2…

Oman Airports chose EMMA Systems after a tender and signed a collaboration agreement through local partner Shanfari Special Projects, EMMA said on 19 September 2024. The operations management platform, which EMMA calls a…

Riyadh Airports Company signed a contract with Master Works for a turnaround management system in July 2023, Master Works announced, and Arab News reported the deal on 10 July. The system, Baseer, was unveiled at the Glo…

Morocco planned e-gates starting at Rabat-Salé, then Marrakech-Menara, We Are Tech reported in September 2024.

Since September 2024 Tanzania has run e-border smart gates at Julius Nyerere airport.

E-border smart gates at Kilimanjaro airport

Since September 2024 Tanzania has run e-border smart gates at Kilimanjaro airport.

SenseTime says in an undated case study that its technology is used at Beijing Daxing.

In August 2024 Tashkent airport launched Pax Track, a passenger monitoring and flow-tracking system, UzDaily reported on 31 August 2024.

Korea Airports Corporation is running a generative-AI chatbot as a pilot service at its 14 airports, Gimhae included, ETNews reported on 19 August 2024. It answers passenger questions on parking and other airport service…

Atlanta airport ran Smart Flow machine-learning passenger-traffic analytics on a Databricks data platform, CIO reported on 9 August 2024.

Oman Airports launched e-gates at Muscat International in early August 2024, six for departures and 12 for arrivals, the Times of Oman reported on 7 August. Using facial recognition and fingerprints, they can handle more…

BigBear.ai announced on 2 August 2024 that it had signed a master service agreement with Heathrow "to develop and deliver advanced technologies" at the airport. The company had referred to the agreement a day earlier in…

Taiwan's NIA introduced a new generation of e-Gates with dynamic facial recognition. A total of 129 e-Gates were installed at international airports and seaports, including Taoyuan, according to the NIA.

From July 2024 LLA passengers no longer had to remove liquids or electronics at the new security scanners, ADS reported on 30 July 2024.

Cochin International Airport has implemented DigiYatra facial-recognition boarding using software built by its in-house IT team, The Hindu BusinessLine reported on 25 July 2024. It planned to launch eight biometric e-gat…

Arriving international travellers at Harbin Taiping pass a health-quarantine channel that checks body temperature, scans hand baggage by X-ray, captures images and screens for radiation in about ten seconds, Heilongjiang…

airBaltic · PROS

Cathay Pacific's Integrated Operations Centre in Hong Kong uses three tools that BCG says were "developed by the BCG and KLM partnership". Pathfinder allocates specific aircraft to flights using a machine-learning delay…

Yantai Penglai's Terminal 2 fully opened on 28 June 2024 with security screening and face-recognition boarding, according to the contractor's account published by The Paper on 28 June 2024. The terminal is about 172,000…

The US Transportation Security Administration installed its first six CAT-2 credential-authentication units at Raleigh-Durham International Airport in late June 2024, GovTech reported on 29 July 2024. CAT-2 takes the pas…

Hainan Airlines · In-house

Cincinnati/Northern Kentucky International offers Signapse American Sign Language translations of its audio announcements, the airport's accessibility page says. It was also where Signapse first deployed live ASL updates…

Leeds Bradford Airport · Leidos

On 21 June 2024 Shanghai Airport Group, Fudian and Huawei opened an Airport Brain and AI joint innovation lab, Huawei said.

iGA Istanbul Airport uses SAS Customer Intelligence 360, with SAS partner Partner Republic, to personalise offers and information in its mobile app, according to a SAS press release dated June 2024. SAS says the app now…

Gerald R. Ford International tested Signapse's American Sign Language boards through its FLITE programme in November 2023, and the test phase ended that year, Signapse said on 18 June 2024. The airport has since installe…

San Francisco International opened the final phase of Harvey Milk Terminal 1 on 17 June 2024, the airport said, including a new mezzanine-level security checkpoint fitted with Automated Screening Lanes.

Automated police-control kiosks installed with Securiport's support went into service at Dakar's Blaise Diagne International Airport on 13 June 2024, SeneNews reported, quoting police commissioner Abdou Leye.

In June 2024 Fetcherr announced a partnership with WestJet to implement its generative-AI Large Market Model for pricing and inventory, Open Jaw reported on 11 June 2024.

Akasa Air's CIO told PTI in June 2024 that it had deployed AI-based cyber-threat prevention.

Cornwall Airport Newquay · In-house

Inverness Airport · In-house

easyJet uses AI for predictive maintenance, standby-crew prediction and food-demand forecasting, Bank Info Security reported on 31 May 2024.

Under Heathrow's Here to Help programme, staff from non-operational roles spend time in the terminals answering passenger questions. In a blog post of 31 May 2024, Microsoft described as live a custom assistant built for…

Newcastle Airport · In-house

In May 2024 Viva Aerobus announced a partnership with Fetcherr to implement a generative-AI pricing engine.

Dammam Airports Company uses Invixium's IXM TOUCH 2 fingerprint readers at eight staff entrances at King Fahd International Airport, according to an Invixium case study published in May 2024. The integrator Enpro brought…

easyJet introduced Jetstream alongside its new Integrated Control Centre at Luton in May 2024. The generative-AI tool helps operations staff find and use information from thousands of pages of operational manuals. The im…

American Airlines is working with Sabre on a proof-of-concept for SabreMosaic, Sabre's retailing platform, which Sabre describes as powered by Google's AI. In Sabre's announcement of 22 May 2024, American's vice presiden…

Ningbo Customs uses remote centralised image review, an intelligent assisted image-review algorithm and AR glasses in its checks on international travellers at Ningbo Lishe, according to the Haishu District Government, c…

Changi Airport Group and Aurrigo agreed to bring in four autonomous Auto-DollyTugs to pilot underwing operations, Aurrigo announced on 14 May 2024. The last two of the four vehicles were delivered in January 2025, Aurrig…

Hermes Airports implemented SeeTrue AI automated threat detection at Larnaka, then extended it to Pafos, FTE reported in May 2024.

About 15 storytellers at United Airlines had sent generative-AI-assisted delay messages on around 6,000 flights, Forbes reported on 3 May 2024. By December the tally passed 100,000 digital notifications, with a 6% lift i…

An AI-based age-verification system from Diebold Nixdorf is in use at the EDEKA Jaeger store at Stuttgart Airport, Airports International reported on 8 May 2024. More than 80% of age-restricted purchases were approved au…

In April 2024 Fiji Airways said it had partnered with Assaia to implement TurnaroundControl, a computer-vision tool for monitoring aircraft turnarounds, BAE Ventures reported on 30 April 2024.

Porter Airlines consolidated its cloud, identity and endpoint security on CrowdStrike's Falcon XDR platform, CrowdStrike said on 18 April 2024.

During its phase-5 expansion Chongqing Jiangbei used BeiDou positioning and electronic geofences to track construction staff and vehicles airside, up to 585 people and 459 vehicles a day, along with face-recognition gate…

Royal Schiphol Group and KLM are trialling Aurrigo's Auto-DollyTug, an all-electric self-driving baggage tractor, to move bags for passengers with long layovers from the aircraft to a temporary secure storage area. Aurri…

Berlin Brandenburg introduced Assaia's camera-based TurnaroundControl system in March 2024 to monitor aircraft handling and help ground teams coordinate turnaround activities. The first phase covered 16 stands, with anot…

Sydney Airport's operations dashboard, built with Bi3 on Microsoft Azure including Machine Learning and Stream Analytics, forecasts customer numbers at each touchpoint with 95% accuracy, Microsoft's Australia News Centre…

Moonware launched its HALO ground-operations system at Los Angeles International in March 2024 with Aerocharter USA, a subsidiary of Mexico's largest ground handler. HALO uses advanced AI and real-time data analytics, th…

Under a partnership with IAG, Moonware's HALO ground-traffic-control platform was handling all British Airways flights at JFK Terminal 8, working alongside ground handler dnata, Moonware said on 7 March 2024. The company…

Sama, Qatar Airways' digital-human cabin-crew assistant built with UneeQ, made its debut at ITB Berlin on 5 March 2024, according to UneeQ, which also lists a launch on Instagram. Fast Company Middle East reported on 19…

India's civil aviation ministry committed to launch DigiYatra facial-recognition boarding at Chennai by 31 March 2024, PTI reported on 21 February 2024. In May 2024 it was reported as likely from June, according to the N…

Air Canada says Volantio's platform for moving flexible passengers off constrained flights saved more than 1,200 staff hours in its first year, according to a testimonial on Volantio's website repeated by TravelDaily on…

In February 2024 Nigeria's interior minister said e-gates were being installed at Nnamdi Azikiwe airport, 10 of 40 planned nationwide. Officers in Abuja were trained on e-gates and MIDAS in July and August 2026, ID Tech…

Gol's GOL Labs used Microsoft's Azure OpenAI service for sentiment analysis of customer comments, which was in production, Aviación al Día reported on 17 February 2024 and Panrotas on 16 February 2024. The reports also d…

On 14 February 2024 Eurowings Holidays launched Holly, an AI travel adviser developed by Honeepot that lets customers book complete package holidays in German, Eurowings said.

Air Transat · Mirego

In February 2024 Swedavia tendered for a common-use facial-recognition biometric authentication platform at Arlanda and Landvetter, according to Mercell. The procurement supports contracted status; this review did not es…

Denver International's West and East security checkpoints each have 17 automated screening lanes with CT scanners. West came first. TSA began screening departing travellers there in February 2024, and the East checkpoint…

Saab's digital apron management system at Lima, a first in Latin America, launched in December 2024, Saab said on 7 March 2025.

In January 2024 ANA and VINCI unveiled Biometric Experience face-recognition journeys at five Portuguese airports, Lisbon among them.

In January 2024 ANA and VINCI Airports launched Biometric Experience at Porto and Lisbon, VINCI Airports said on 12 January 2024. Future Travel Experience named Vision-Box as the supplier.

iGA Istanbul Airport answers passenger questions through a virtual assistant from Sestek, a Turkish company that now markets the product as AI Agents. Sestek's case study says the assistant responds around the clock with…

Panasonic Avionics signed an agreement to install its Astrova inflight entertainment system on Icelandair's A321neo LR fleet, PAX International reported on 2 January 2024. Icelandair went on to become the first airline t…

Tbilisi airport's E Gate self-boarding system had served over 50,000 passengers since 2024, Georgia Today reported on 4 April 2025.

Gunnebo biometric gates are in use at Madrid-Barajas and Barcelona-El Prat as part of Aena's Biopass programme, Biometric Update reported on 28 July 2026. Aena has put out a two-lot tender worth EUR 998,500, of which the…

In December 2023 Quito became the first Ecuadorian airport with automated processes, Quiport said on 21 December 2023. They included five biometric immigration gates for Ecuadorian chip-passport holders aged 18 and over…

Rome Fiumicino uses Assaia's ApronAI to monitor aircraft turnarounds and predict off-block and ready times. Assaia's customer story says the system went live across 57 gates that handle about 75% of passenger traffic, wi…

In December 2023 Zurich Airport tested two autonomous cleaning robots, Zulu and Charlie. The test ran until mid-February 2024.

Etihad Airways said on 13 December 2023 that it had become one of the first airlines to use AI to enhance safety management systems, a claim that is the airline's own. Under the bonnet are Google BERT, Microsoft Azure an…

Ireland West Airport Knock · In-house

Jeju Air introduced its generative-AI chatbot HI JECO in December 2023. Aju News reported on 17 June 2025 that call-centre consultations had fallen 18.4% and that 31.6% of HI JECO chats came in after hours. The Herald Bu…

In November 2023 IndiGo launched 6Eskai, a GPT-4 chatbot in 10 languages, ET Travel World reported.

A pre-operational prototype U-space traffic-management system, built on Airwayz technology, was being developed to manage drone operations at the Port of Rotterdam, Unmanned Airspace reported on 12 November 2023.

Aeromexico uses IBM's Environmental Intelligence Suite, a weather and geospatial data platform, to support flight-planning and operational-safety decisions across more than 100 routes, IBM announced on 7 November 2023. I…

Eindhoven Airport began using Deep Turnaround, an AI camera-based turnaround tool from Schiphol's Aviation Solutions, at four stands in November 2023, the airport said on 2 November 2023. The rollout reached all 14 stand…

Geneva Airport has introduced SITA's Airport Operations System, bringing its operations into one real-time platform, SITA said in October 2025, adding that self-service bag drop, first deployed at the end of 2023, raised…

Azul is using SITA Mission Watch flight tracking, the first airline in the Americas to do so, and in October 2023 entered a trial of SITA eWAS and SITA OptiClimb, SITA said on 24 October 2023.

Fetcherr partnered with Royal Air Maroc to implement its Generative Pricing Engine after winning the revenue-management category of the airline's Digital Open Innovation programme, Fetcherr announced on 28 September 2023…

Volotea uses StorkJet's AI fuel-efficiency tools, according to a StorkJet case study and Aircraft IT.

Icelandair · Scibids

Viva Aerobus adopted OpenAirlines SkyBreathe 360 fuel analytics in September 2023.

Heathrow forecasts passenger flow through the airport on the Databricks Data + AI Platform, running on Microsoft Azure. Databricks announced the work in September 2024 and said the airport relies on over 26TB of data cov…

Volaris lifted positive sentiment by 7% and improved its social media content with Emplifi, according to an Emplifi case study published on 23 August 2023.

Xovis announced plans in August 2023 to install passenger-flow monitoring across Newark Terminal A, including security, check-in and gate areas. The system is intended to give terminal operators better visibility of pass…

Ahmedabad offers DigiYatra. Adani reported 6.8 million DigiYatra transactions, ToI reported in March 2025.

American Airlines has been testing AI contrail forecasts from Google Research and Breakthrough Energy, with pilots changing altitude to avoid the areas where the models predict contrails will form. American said on 8 Aug…

Airports Company South Africa was working on a R150 million initiative with Microsoft to integrate its customer services, ITWeb reported on 14 July 2023. Chief information officer Mthokozisi Mncwabe described the project…

Virgin Atlantic · Fetcherr

Since Smartpass arrived in July 2023, the average wait for departure identity checks at Incheon has fallen from 9 minutes 12 seconds to 52 seconds, down 90.6%, and 9.69 million people had used it by July 2026, Travel Tim…

IDEMIA said in June 2023 that it had won the GMR Group contract to supply facial-recognition technology for DigiYatra at Delhi, Hyderabad and Goa airports. Travel+Leisure Asia reported in June 2026 that DigiYatra was bei…

Zagreb Airport is to implement EMMA Systems' AI-based airport operations management platform to meet EUROCONTROL A-CDM requirements, Passenger Terminal Today reported on 27 June 2023. EMMA announced a collaboration agree…

Edinburgh Airport chose Veovo's airport platform in June 2023, taking its Airport Operational Database, Resource Management System and Revenue Management modules to replace a legacy system, Veovo said on 27 June 2023. Ve…

airBaltic uses an in-house SkyTalker chatbot, GitHub Copilot and AI for marketing, Simple Flying reported in June 2023.

Avionica has brought its miniQAR recorders and LTE connectivity to Air Transat's mixed fleet of 31 A330 and A321 aircraft, which will use its avSYNC service to transfer flight data straight away, AviTrader reported on 2…

Avionica said in June 2023 that it had inducted its miniQAR and LTE flight-data products at JSX, which flies 41 Embraer ERJs, and that JSX would also enable its avSYNC data service.

Cosmos is LATAM Airlines' in-house framework for putting machine-learning and large-language-model applications into service. It is built mainly on Google Cloud and Vertex AI but designed to stay vendor-agnostic, and it…

In May 2023 Birmingham Airport ordered Smiths Detection HI-SCAN 6040 CTiX CT scanners for its checkpoint.

The TSA had four CAT-2 credential-authentication units, which add facial matching to ID checks, operating at Honolulu's Daniel K. Inouye International Airport from mid-May 2023 as part of testing at 25 airports, the Hono…

In April 2023 Sanya used robots with AI analysis to inspect runway and taxiway pavement health, CAAC News reported.

Liverpool John Lennon Airport · AeroCloud

Nigeria held talks in March 2023 on Japan-grant-funded NEC facial recognition that would be piloted first at the Lagos and Abuja airports, Biometric Update reported on 23 March 2023. No contract or installation has been…

Bournemouth Airport · In-house

On 14 March 2023 the GTAA announced Assaia ApronAI at all Toronto Pearson gates. Assaia reported a 44% reduction in average taxi-in time at Pearson, in an undated customer story.

Air India's Maharaja, a generative-AI virtual agent powered by Azure OpenAI, had answered more than 500,000 customer queries since its March 2023 launch, the Times of India reported on 10 November 2023. Over 80% of its 6…

Transavia France · In-house

Kansas City's new terminal has infrastructure supporting biometric face-as-boarding-pass verification, according to PTT.

DigiYatra facial recognition started at Kolkata on 21 February 2023. In July 2025 it was extended to domestic transfers.

AirAsia launched its AskBo customer-support chatbot on 9 February 2023, according to Future Travel Experience. On 16 March 2026 the group said all its official customer support is provided through AskBo, a statement that…

In February 2023 Gdańsk Airport opened ten automated border control gates for non-Schengen travellers, five in arrivals and five in departures. They compared facial images and fingerprints and were supervised by the Bord…

A Research and Markets report page says Alstef Group and Edmonton International Airport teamed up in February 2023 to modernise the airport's baggage system, starting with outdated control equipment.

CLEAR launched identity-verification lanes at Raleigh-Durham International Airport on 25 January 2023, letting members confirm who they are with their eyes or fingers before going to TSA screening, according to RDU and C…

Huawei Cloud announced on 5 January 2023 Shenzhen Airlines' company-level digital transformation, covering marketing, flight operations, data and office work. Huawei Cloud's CEO called it the first for a large Chinese ai…

Germany's aviation association BDL said in June 2025 that since 2023 Cologne/Bonn, with Frankfurt and Berlin, has taken direct responsibility for security screening under the New World model, which lets airports manage t…

Edinburgh Airport has finished installing new security scanners, and passengers can now leave liquids and large electrical items in their bags, the airport said. It now has eight security lanes, two more than before, usi…

Gatwick said on 31 March 2025 that all 19 of its security lanes used CT scanners. The scanners were phased in with Smiths Detection, the airport said on 20 December 2023.

CLEAR opened expedited identity lanes at SJU's main security checkpoints with the airport operator Aerostar Airport Holdings, making it the first airport outside the continental United States with CLEAR, the company anno…

Flight Token is HKIA's biometric departure system, letting passengers move through departure checkpoints from bag drop to security and boarding by showing their faces. The Airport Authority said in October 2022 that it h…

Selected Singapore Airlines flights from Perth were part of a biometric passenger-processing trial with Amadeus, Future Travel Experience reported on 6 October 2022. Each passenger's biometric token was deleted after boa…

In October 2022 LOT formed a strategic alliance with FLYR Labs to deploy FLYR's AI revenue platform, FLYR said on 5 October 2022.

Akasa Air · RateGain

In September 2022 FLYR announced a commercial agreement for Avianca to use its revenue operating system.

Azul became the first airline to pilot Fetcherr's AI-native demand-prediction and pricing technology in September 2022. Fetcherr said on 8 December 2025 that more than 70% of Azul's network is now priced with its AI, gen…

Uzbekistan's first e-gates at Samarkand

In August 2022 Uzbekistan's first e-gates opened at Samarkand.

The federal Embarque + Seguro facial boarding operates at Congonhas.

BEUMER describes data-driven, condition-based maintenance of Oslo's baggage system.

TAV Technologies digitalisation of Samarkand airport, first phase

TAV Technologies completed the first phase of digitalising Samarkand airport.

Air Serbia became the first customer of Sabre's Air Price IQ, which Sabre called an AI-driven dynamic pricing product, Sabre announced on 12 July 2022. Sabre said matching travellers to the right fares required systems t…

Ezhou Huahu International Airport · In-house

From May 2024 Catania and Milan Linate ran a FaceBoarding trial with ITA Airways, using Thales software and Dormakaba e-gates. It was scheduled to run until 31 December 2025, The Independent reported on 14 May 2024 and A…

Hamad International Airport launched a digital twin with SITA in June 2022, a real-time 3D view of the airport that combines data analytics and artificial intelligence to manage stand conflicts, respond to alerts and mon…

SECOM's cocobo AI security robot patrolled Narita airport, Groovy Japan reported in June 2022.

US Customs and Border Protection lists St. Louis Lambert among the airports where its biometric technology is available for both entry and exit. CBP said on 2 June 2022 that Simplified Arrival was in place at all US inte…

US Customs and Border Protection has used facial comparison for international arrivals at Raleigh-Durham International Airport since 2021, and RDU appears on CBP's list of airports using biometric processing. About 1,600…

ArgosAI, a Turkish company, has sensor stations for its A-FOD foreign-object-debris detection system installed on runway 18-36 at Istanbul Airport. The company says it showed them to members of ACI's technical and safety…

Superlinear, a Belgian data-science firm, says it won the public tender for data science on Brussels Airport's AOP 2.0 and has been building machine-learning forecasts for five use cases: check-in, security screening, pa…

Air Methods plans to retrofit more than 400 of its single-engine helicopters and fixed-wing aircraft with Skyryse's FlightOS automation system, under a partnership the two companies announced on 28 April 2022. Air Method…

On 28 April 2022 Hamburg became the fourth Star Alliance Biometrics airport, letting enrolled Miles & More members pass security and gates A17 and C16 by face, using NEC I:Delight, Hamburg Airport said.

Lufthansa Technik's Condition Monitoring and Prediction offerings for the 737 NG were co-created with United Airlines in a partnership that began in early 2021, Lufthansa Technik said on 25 April 2022. United has brought…

Willow and Parsons won a five-year contract from Dallas Fort Worth International Airport to build and support a digital twin for the maintenance and operation of Runway 18R/36L and Terminal D, Engineering News-Record rep…

Dallas Love Field tested two seven-foot Security Control Observation Towers, known as SCOT, in 2022, one near baggage claim and one near the security checkpoints, the Dallas Morning News reported on 8 April 2022. The pap…

Shandong Airlines brought in MOQ and F-ROM flight-operations quality monitoring, and used Dingxiang risk control to identify web crawlers and prevent fake seat-holding, Dingxiang said on 6 April 2022.

Since March 2022 CBP Simplified Arrival facial comparison has been used at Austin-Bergstrom.

Databricks customer story, undated, vendor figures: 75% more real-time data availability, 50% less ingestion time, 90% faster ML model deployment and 44% fewer mishandled bags - the last figure not attributed to the mach…

ISG, Dubai Technology Partners and Xovis deployed the Xovis PTS, which uses 184 AI-enabled sensors.

Milan Bergamo runs about 700 cameras, and its perimeter fence is monitored with AI and machine-learning tools, according to SACBO's Sustainability Report 2022. Dexon Systems, which acted as control-room integrator, descr…

Milan Bergamo's FACE 2 FLY service offers opt-in facial self-boarding for non-Schengen departures, according to SACBO's Sustainability Report 2022. Passengers enrol by linking their e-passport to their face, and the repo…

Aberdeen International · Pangiam

Glasgow Airport · Pangiam

Southampton Airport · Pangiam

Guiyang Longdongbao's Terminal 3, opened on 15 December 2021, lets passengers check in and drop bags by scanning their ID card and pass security by face scan, according to builder China State Construction.

In 2021 Nice Côte d'Azur Airport and Easier ran a two-month trial of touch-free, smartphone-controlled self-service check-in. It began on 6 December 2021.

Innovatrics SmartFace facial recognition at Palmerola

Palmerola International used Innovatrics SmartFace facial recognition for its security network, Innovatrics said on 6 October 2021.

JFKIAT, which runs Terminal 4 at JFK, deployed Assaia's ApronAI TurnaroundControl there, Airports International reported on 1 December 2021. Computer vision tracks each turnaround, and the system flags excessive APU use…

China's civil aviation regulator said in July 2022 that Guiyang Longdongbao, one of the first national pilots for a remote apron control tower, had been approved for operational validation. The system combines multilater…

On 24 November 2021 WestJet and TELUS ran a Trusted Boarding biometric trial on flight 8901 at Calgary Gate 88. It used Embross hardware, the one37 identity platform and OARO document validation, WestJet said on 25 Novem…

SITA announced on 18 November 2021 that Frankfurt Airport had selected 87 of its TS6 kiosks for Terminals 1 and 2, running on the SITA Flex common-use platform, together with SITA's baggage messaging service. SITA called…

Brussels South Charleroi Airport is working with EMMA Systems to implement an AI-based airport operations management platform that meets EUROCONTROL's airport collaborative decision-making requirements, EMMA said on 6 Au…

In November 2021 Veovo said Gatwick had selected its AI-powered Passenger Predictability software for security in the North and South terminals. Travel Weekly reported on 2 November 2021 that Gatwick was to deploy it. In…

Schiphol uses Veovo's Passenger Predictability technology for real-time queue and movement information, Veovo said in a case study of 22 August 2019. Hybrid 3D and Bluetooth sensors measure queues, and predicted waiting…

All 76 domestic gates at Qingdao Jiaodong are fitted with face recognition, and 21 self-boarding channels opened with the airport on 12 August 2021.

On 12 August 2021 LATAM flight LA3293 used biometric boarding at Brasília in tests under the Embarque + Seguro programme, with up to two test flights a day. Brasília was the sixth airport where LATAM tested biometric boa…

When Jiaodong opened in August 2021 it had a smart security system using AI identification and self-service checks, which was said to cut processing time by more than 30%.

From August 2021 to August 2022 Aena and SENER evaluated AI-based ventilation control in a Valencia boarding area. No outcome was published.

SITA completed the installation of self-service check-in and bag-drop facilities for Ethiopian Airlines at Addis Ababa Bole International Airport, Passenger Terminal Today reported on 27 July 2021. The Smart Path Drop &…

In July 2021 Bangladesh opened its first eGates at Dhaka, 26 Veridos gates with Cognitec FaceVACS face recognition. In April 2025 TBS reported that most eGates lay largely unused.

In 2021 Kansai tested AI-controlled air conditioning in Terminal 2, the Mainichi reported on 8 July 2021. In April 2025 TractEasy's EZTow ran Japan's first Level-4 autonomous baggage towing on the Kansai Terminal 2 ramp…

SITA installed 35 TS6 common-use self-service check-in kiosks at Prague Airport on its cloud-based SITA Flex platform, with a touchless mobile option, Passenger Terminal Today reported on 6 July 2021. Airport Technology…

On 15 September 2023 Chengdu Tianfu used what the regulator called the world's first remotely operated driverless L4 jet bridge on a passenger flight. Its L3 automatic bridge had served more than 1,300 flights since Augu…

Alaska Airlines uses Flyways, an AI route-optimisation platform from Air Space Intelligence, to suggest more efficient flight paths to its dispatchers. In a six-month trial in 2020 and 2021, Alaska said, Flyways found fu…

London City Airport · NATS

Identity Week reported on 21 April 2021 that Caribbean Airlines' app had used the Smart ID Engine for document scanning at onboarding since 2021. CodeDistrict said on 1 April 2026 that it had built a refund automation pl…

In April 2021 NEC's electronic customs system went live at Naha. Its exit gates use the NeoFace AI engine.

San Francisco International and United Airlines trialled SITA Smart Path biometric processing for domestic travellers, SFO announced on 7 April 2021. Security screening was left out of the trial, according to the airport…

Sichuan Airlines used big-data technology in flight safety and operations management, Sohu reported on 10 August 2023.

Arriving international travellers at Luis Muñoz Marín International Airport in San Juan go through Simplified Arrival, which uses facial comparison to automate document checks at primary inspection. CBP and the airport o…

In 2021 Santos Dumont tested the government's Embarque + Seguro 100% digital boarding with facial recognition. In June 2021 the test ran on the Rio to São Paulo shuttle, Business Wire reported on 16 June 2021.

The Romanian Border Police brought in a pilot of six automated border control gates at Bucharest Henri Coandă Airport, expandable to 24 by adding licences, it said on 4 March 2021. The gates compare the face image on the…

Chengdu Shuangliu began using an intelligent face-recognition algorithm that works on masked passengers at its boarding gates in January 2021, taking about one second per person, China Science Daily reported on 29 Januar…

CBP and Aerostar launched Biometric Exit at San Juan in January 2021, with Copa Airlines the first international airline to take part, CBP said on 28 January 2021. Photos of US citizens are deleted within 12 hours. CBP s…

Bahrain's new passenger terminal opened in January 2021 with Vision-Box automated border control.

Hatzolah Air placed the first four pre-orders for Urban Aeronautics' EMS CityHawk VTOL aircraft, Urban Aeronautics announced on 5 January 2021. No delivery has been reported.

American Airlines built Smart Gating, an in-house machine-learning tool that assigns arriving aircraft to gates, and uses it at Dallas/Fort Worth, Charlotte, Miami, Washington Reagan and Chicago O'Hare, the airline said…

Brussels Airport runs an Airport Operations Plan, a shared forecast covering the passenger journey from security and passport control to boarding, the baggage process, aircraft handling and access to the airport by road…

TSA PreCheck Touchless ID lets eligible Delta customers verify their identity at bag drop and security with facial comparison instead of showing an ID document. Delta said on 15 April 2026 that the service was live at mo…

Raleigh-Durham International Airport has US Customs and Border Protection biometric exit kiosks at 10 international gates in Terminal 2, the airport said on 19 September 2024. The kiosks verify the identity of departing…

In December 2020 Riga airport opened eight ABC gates in non-Schengen sector C, covering arrivals, transfer and departures, Riga Airport said on 10 December 2020. Average throughput was 17 to 20 seconds per passenger, up…

Since December 2020 CBP has used Simplified Arrival facial comparison at Nassau preclearance. CBP lists Nassau among Enhanced Passenger Processing locations.

Stuttgart Airport uses Xovis 3D stereovision sensors to manage passenger flow across the airport and in 2020 was planning to use them to manage social distancing, IATA's Airlines magazine reported on 4 December 2020.

Deep Turnaround was built at Schiphol to cover a blind spot in airport data: what happens on the stand between on-block and off-block. Using AI image-based processing of camera footage, it detects more than 70 turnaround…

In November 2020 Fort Lauderdale-Hollywood launched Amadeus biometric boarding for international departures, starting with Spirit at 14 Terminal 4 gates and linked to CBP's Traveler Verification Service, Amadeus said on…

Genesys said that Ethiopian Airlines' use of Predictive Engagement raised conversions 14% in two weeks and 49% at six weeks, and cut website dwell time by 72%, according to a PR Newswire release of 22 October 2020.

VINCI Airports chose IDEMIA and RESA for MONA, a contactless biometric passenger journey at Lyon Saint-Exupéry, with a one-year trial to start on 15 October 2020 on flights within the EU, beginning with TAP and Transavia…

In August 2020 eight RAPID e-gates using facial recognition were installed in Faro arrivals, checking passengers in under 20 seconds, Safe Communities Portugal reported on 31 August 2020.

Beijing Capital International Airport installed SITA's Smart Path biometric system for international passengers, AviTrader reported on 20 August 2020 and Airport Technology the following day. SITA said the deployment inc…

CLEAR lanes opened at Nashville International's North Security Checkpoint on 12 August 2020, the airport announced that day. Members confirm who they are with their eyes or fingertips, and CLEAR was then at 35 airports.

Aberdeen International · Assaia

Keflavik Airport was the first to deploy Veovo's Passenger Forecasting, Veovo said on 7 July 2020. It has since implemented Veovo's AI-powered Queue Balancer to manage the flow of transfer passengers, according to a Veov…

Panasonic facial-recognition immigration gates are installed at Naha.

Thales and Inetum ABC gates with face and document checks have been in use at Valencia since July 2020, according to a Thales release of 25 March 2021.

Ürümqi airport put 37 face-recognition self-service security verification gates into use in June 2020, cutting verification from 25 seconds to under 8 seconds per passenger, CAAC News reported in August 2022. The airport…

Smiths Detection is to supply 70 HI-SCAN 6040 CTiX scanners for Kuwait International Airport's new Terminal 2, the company announced on 26 March 2021. They let passengers leave electronics and liquids in their bags. The…

SAS has used Microsoft Azure Machine Learning to support fraud detection in its EuroBonus loyalty programme and improve fresh-food demand planning. Microsoft documented both applications in 2020. The case study establish…

Self-service verification gates went into use at Harbin Taiping's security checkpoint on 1 April 2020. Capital Airports Holding said the four gates take six to eight seconds per passenger. More followed in May 2021. Four…

Kenya Airways put a chatbot built with Amadeus live on its website in 2020, two weeks after starting work. In its first month it answered more than 73,000 questions, and one in four unique visitors used it, according to…

Cathay Pacific sends passengers automated flight messages by text and email from a notification platform developed with Amadeus and Accenture. Vivian Lo, the airline's general manager of Customer Experience and Design, t…

When disruption hits, Lufthansa Group airlines use Optimized Passenger Recovery, an Amadeus tool that re-plans affected journeys. It checks seat availability, takes account of frequent-flyer status and follows the airlin…

Microsoft Taiwan announced on 5 March 2020 that China Airlines had introduced an AI customer-service chatbot built on Azure cognitive services, starting with flight-information queries, ETtoday reported.

NEC supplied face-recognition customs gates to New Chitose under an order from Japan Customs, with operations from March 2020, according to NEC releases of 10 July 2019 and 20 April 2021. Japan Customs lists New Chitose…

In February 2020 SITA self-service gates to the security area opened at Porto Alegre, Airport World reported on 28 February 2020.

CLEAR launched eGates at St. Louis Lambert on 29 January 2026, FOX2 reported, after rolling them out at more than 30 airports. Identity checks take under five seconds and TSA keeps control, the station said, and First Al…

William P. Hobby Airport began using facial comparison for international arrivals in February 2020, Houston Public Media reported on 19 February 2020, with officials saying it could cut customs and border inspection time…

AirAsia said on 30 January 2020 that it was the first airline in Asia to implement OptiClimb, which uses historical flight data and artificial intelligence to recommend climb profiles and could save up to 3% of climb fue…

Groupe ADP chose Outsight's 3D Smart Monitoring for two areas of Terminal 2E at Charles de Gaulle, one of them baggage claim, Outsight announced in January 2020. No later source confirms the system in use.

At CES in January 2020 Delta announced a machine-learning platform for its operations, built on what TechCrunch reported as the airline industry's first full-scale digital simulation of an airline's operation. The system…

Shenzhen Bao'an uses AI to allocate aircraft stands and update assignments as flight conditions change. China's civil aviation regulator reported that the system reduced the allocation process for more than 1,000 daily f…

In December 2019 Aegean Airlines said it had selected IBM public cloud and Watson tools for network and pricing decision support, according to an IBM release of 5 December 2019.

In 2019 Air France tested a Charlatte autonomous baggage tractor at Toulouse-Blagnac.

British Airways · Assaia

Panasonic said on 30 August 2019 that the Immigration Services Agency of the Ministry of Justice had ordered 66 more of its automated face-recognition gates, including units for New Chitose from mid-November 2019. That t…

British Aviation Group reported on 17 September 2019 that Gatwick was the first airport to deploy Assaia's apron AI computer vision for operational use.

Shenyang Taoxian's express-mail supervision centre opened on 16 September 2019, Liaoning Daily reported on 17 September 2019. Customs used CT inspection equipment with smart image review as the main mode, handling over 1…

Biometric Update reported in September 2019 that Algiers airport planned a SITA airport management solution for its new terminal.

Ningbo Lishe International Airport was among 203 Chinese airports where the Civil Aviation Administration of China's temporary boarding e-ID went live on 15 September 2019, Zhejiang Online reported on 12 September 2019…

The Canada Border Services Agency and Edmonton Airports introduced fingerprint verification at Primary Inspection Kiosks at Edmonton International Airport on 15 July 2019 for biometrically enrolled foreign nationals and…

Fraport announced on 10 July 2019 that it would start using FlightAware's estimated landing times, or ELDTs, delivered through the Firehose data feed, as an additional data source for running Frankfurt Airport. FlightAwa…