Loong Air built more than 300 AI assistants for its staff on DingTalk
Loong Air, a private Chinese airline, has built more than 300 AI assistants on Alibaba's DingTalk platform covering aircraft maintenance, cabin services, catering, flight status, facilities and IT, by DingTalk's account. More than 7,000 employees use DingTalk as their single entry point to company systems.
The operating picture
Hundreds of small assistants
Loong Air Airbus A320-251N B-307G at HGH 20250613. Photograph: JULIANISME / CC BY-SA 4.0 (cropped to fit). Illustrates the airline, not an AI deployment.
Loong Air operates passenger and cargo services on about 650 routes connecting more than 170 cities, including in Japan, South Korea, South East Asia and Central Asia, according to DingTalk.
Its documented AI comes entirely from the supplier's customer case.
Selected implementations
The work behind the evidence
01 / Reported · unverified
AI assistants for every department
The operational problem
Staff across maintenance, cabin, catering and ground facilities need quick answers and a way to close out routine requests without chasing colleagues.
What the evidence reports
DingTalk says in an undated customer case that Loong Air used its AI platform to build more than 300 AI assistants across aircraft maintenance, cabin services, meal provisioning, flight status updates, facility management and IT support, which resolve issues and handle them through to closure. More than 7,000 employees access multiple company systems through a single DingTalk entry point, with workspaces for each business unit that improve awareness of flight operations.
Operational significance
Building many small assistants, each for a specific job, is a practical way to spread AI across an airline's departments.
Evidence still needed
The account is DingTalk's and undated. Loong Air has not described the assistants, named the models behind them or published results.
A source can verify an announcement without verifying its projected outcome.
The wider register
Other tracked activity
Other records are shown separately, including non-AI technology and programmes at different stages of deployment. A register entry does not establish a measured AI benefit.
No other publicly listed records.
Editorial assessment
Loong Air's documented AI is a broad internal programme on a supplier's platform, described only by that supplier.
An account from the airline of which assistants matter most, and what they have changed, would give this evidence weight.
Live data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.
Aerostack register · 1 tracked deployment
Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.
