avatarin newme telepresence robots for ANA remote passenger support
Deployed · limited scope
ANA and avatarin began rolling out remote passenger support at regional airports on 21 August 2026, using newme telepresence robots operated from Kansai International Airport.
In earlier testing at Haneda, 98.4% of enquiries were resolved remotely.
Tottori Airport became the third airport to use one, on 1 October 2026.
What the system does
ANA and avatarin began rolling out remote passenger support at regional airports on 21 August 2026, using newme telepresence robots operated from Kansai International Airport.
In earlier testing at Haneda, 98.4% of enquiries were resolved remotely.
Tottori Airport became the third airport to use one, on 1 October 2026.
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