avatarin newme telepresence robots for ANA remote passenger support
Deployed · limited scope
ANA and avatarin began rolling out remote passenger support at regional airports on 21 August 2026, using newme telepresence robots operated from Kansai International Airport.
In earlier testing at Haneda, 98.4% of enquiries were resolved remotely.
Tottori Airport became the third airport to use one, on 1 October 2026.
Project announced
The published announcement establishes the reported scope. It remains visible as the project develops.
View supporting evidenceLive data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.