Optimized Passenger Recovery for rebooking and passenger notification at Lufthansa Group
Deployed · limited scope
When disruption hits, Lufthansa Group airlines use Optimized Passenger Recovery, an Amadeus tool that re-plans affected journeys. It checks seat availability, takes account of frequent-flyer status and follows the airlines' own business rules, such as which carriers to rebook passengers on and in what order.
That is all in a Lufthansa Group factsheet dated 1 October 2024. After rebooking, the factsheet says, the tool triggers the passenger notification, including the new boarding pass, for flights of the group's airlines, among them Lufthansa, SWISS, Austrian Airlines and Brussels Airlines.
What the system does
When disruption hits, Lufthansa Group airlines use Optimized Passenger Recovery, an Amadeus tool that re-plans affected journeys. It checks seat availability, takes account of frequent-flyer status and follows the airlines' own business rules, such as which carriers to rebook passengers on and in what order.
That is all in a Lufthansa Group factsheet dated 1 October 2024. After rebooking, the factsheet says, the tool triggers the passenger notification, including the new boarding pass, for flights of the group's airlines, among them Lufthansa, SWISS, Austrian Airlines and Brussels Airlines.
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