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Rydoo Accounts Payable AI invoice automation at Norwegian

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Airline intelligence / Norwegian

Norwegian analyses every flight's fuel use with AI and gives pilots feedback by app

Norwegian signed with OpenAirlines in 2018 to run its SkyBreathe platform, which uses AI to analyse data from every flight and show pilots where fuel could be saved. Norwegian expected to cut fuel use by at least 2%. It has not published the savings achieved.

The operating picture

Fuel efficiency, flight by flight

Norwegian Air Shuttle Boeing 737-86N LN-NOG MUC 2015 02
Norwegian Air Shuttle Boeing 737-86N LN-NOG MUC 2015 02. Photograph: Julian Herzog (Website) / CC BY 4.0 (cropped to fit). Illustrates the airline, not an AI deployment.

At the time of the agreement, Norwegian operated about 600 flights a day with 157 aircraft. Fuel is one of an airline's largest costs, and small changes in how each flight is planned and flown add up across a fleet.

Norwegian also used AI in marketing in 2017, and said on its July 2025 earnings call that it would invest in AI for more automation.

Selected implementations

The work behind the evidence

01 / Deployed

Fuel analysis for every flight

The operational problem

Fuel saving opportunities are spread across thousands of flights and are hard to see one flight at a time.

What the evidence reports

OpenAirlines said on 4 October 2018 that SkyBreathe would continuously analyse data from Norwegian's flights, using an AI engine to combine several data sources and measure achieved and potential savings by fleet, route and flight phase, allowing for weather, flight path, air traffic control and payload. Pilots can view their own flights in 3D and receive feedback on fuel saving practices through a mobile app. Tomas Hesthammer, director of flight operations, said: "With this system we anticipate to reduce our fuel consumption by at least 2%."

Operational significance

Giving pilots feedback on their own flights turns fleet data into individual changes in the cockpit, where most fuel saving practice is decided.

Evidence still needed

The 2% figure was Norwegian's expectation in 2018. The airline has not published the savings achieved.

Sources and verification (1)

OpenAirlines press release - Norwegian SkyBreathe agreement · Evidence grade B

A source can verify an announcement without verifying its projected outcome.

02 / Deployed

AI targeting for a route launch

The operational problem

A new transatlantic route only fills if people in the right cities know it exists.

What the evidence reports

LoopMe said in December 2017 that Norwegian's agency Vizeum used its PurchaseLoop platform, which uses AI that learns as it runs to optimise mobile advertising, for the launch of new direct routes from the US Northeast to Ireland and Scotland. Surveys of people who saw the adverts and people who did not fed the AI, which targeted an optimised audience segment. LoopMe reported a 94% increase in awareness of the new routes.

Operational significance

The campaign used AI to decide whom to reach, measured against what the audience actually knew about the routes.

Evidence still needed

The figures are LoopMe's own, published as sponsored content, and the campaign dates from 2017.

Sources and verification (2)
The wider register

Other tracked activity

Other records are shown separately, including non-AI technology and programmes at different stages of deployment. A register entry does not establish a measured AI benefit.

Rydoo Accounts Payable AI invoice automation at Norwegian · Deployed

Other

Sources and verification (2)

Rydoo: Norwegian Group invoice automation · Evidence grade B

Rydoo: Accounts Payable case-study index · Evidence grade B

A source can verify an announcement without verifying its projected outcome.

Full record →

Skymetrix Airtelligent fuel management selection at Norwegian · Contracted

Fuel & sustainability AI

Sources and verification (1)

Skymetrix: Norwegian adopts Airtelligent · Evidence grade B

A source can verify an announcement without verifying its projected outcome.

SentinelOne endpoint protection at Norwegian, vendor-reported · Deployed · limited scope

SentinelOne says Norwegian uses its behavioural-AI endpoint protection, including automated remediation and offline protection, across thousands of endpoints in Barcelona, London and the US. Vendor-only evidence is capped at B; group-wide coverage is not evidenced.

Sources and verification (1)

SentinelOne Norwegian Airlines case study · Evidence grade B

A source can verify an announcement without verifying its projected outcome.

Norwegian plans to invest in AI for more automation · Reported · unverified

On its second-quarter 2025 earnings call, on 11 July 2025, Norwegian said it would "invest into AI to do more automation".

Sources and verification (1)

StockAnalysis (Q2 2025 call transcript) · Evidence grade B

A source can verify an announcement without verifying its projected outcome.

Kindly AI Support Agent for Norwegian customer service · Deployed

GenAI assistant / chatbot

Sources and verification (2)

Kindly: Flying high with chatbots · Evidence grade B

Kindly: Norwegian case study · Evidence grade B

A source can verify an announcement without verifying its projected outcome.

Full record →

Editorial assessment

Norwegian's documented AI is fuel analysis and a marketing campaign, both supplier accounts from 2017 and 2018.

Current evidence, from SkyBreathe's results to the automation it promised investors in 2025, would bring this profile up to date.

Live data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.

Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.