Amadeus, the Madrid-based travel technology group, runs the reservation, departure-control and retailing systems behind many of the world's airlines, and a growing share of airport operations and biometric processing.
Founded in 1987, the listed company has more than 20,000 staff. Its airline systems include the Altea and Navitaire passenger service platforms, the Nevio offer-and-order retailing suite and Air Dynamic Pricing, which moves fares from fixed classes to continuous pricing; Navitaire Stratos brings AI-driven retailing to low-cost carriers. For airports it sells a virtual operations centre and biometric identity tools.
Manila (MNL) runs 78 Amadeus biometric immigration eGates, and Manchester (MAN) uses its biometric identity reconciliation at Terminal 2. A memorandum with Airports of Thailand covers biometrics and operational systems at six airports including Bangkok Suvarnabhumi (BKK) and Don Mueang (DMK), and Volotea has contracted Navitaire Stratos.
Amadeus has owned Vision-Box, the Lisbon maker of automated border gates and biometric seamless-travel systems, since 2024.
Aviation AI deployments and updates
01 / Deployed · limited scope
Amadeus biometric passenger reconciliation in Manchester Terminal 2
Manchester Airport said biometric identity reconciliation, delivered with Amadeus, was helping Terminal 2 manage domestic and international passengers within shared infrastructure, Passenger Terminal Today reported on 20 March 2026.
Bali's Ngurah Rai airport has 68 biometric e-gates in a single row, which Amadeus described as the largest such deployment in the world, Biometric Update reported on 18 November 2025.
They are part of a rollout of Amadeus's walk-through Seamless Corridor, built on Vision-Box technology, with 240 gates across Jakarta and Bali.
The EU Entry/Exit System (EES) started at Helsinki Airport on 12 October 2025, run by the Finnish Border Guard with a six-month transition period, Finavia announced on 2 September 2025. Non-EU travellers register their biometrics at a self-service kiosk before a border guard verifies them, Finnair's guidance says, and the transition ran to April 2026.
An Amadeus-authored article in the Border Management Today journal (IBMATA) says Helsinki has 60 EES pre-registration kiosks in a process designed with Amadeus and expects processing times to fall by at least 30%. The same article calls Finland the only EU member state to have simplified this step successfully, a claim from the supplier rather than an EU body.
No post-launch waiting-time figures had been published as of 16 October 2026. The 30% is an expectation, not a measured result.
Perth Airport announced on 11 September 2025 the start of a new project with 95 self-service kiosks, 38 bag drops and biometrics at check-in, bag drop and boarding for selected airlines.
Passenger Terminal Today reported the next day that the bag drops would replace 40 check-in counters and that Perth was set to become the first Australian airport with the process. Amadeus, the supplier, puts the kiosk count at close to 100 and also calls it Australia's first.
Selected Singapore Airlines flights from Perth were part of a biometric passenger-processing trial with Amadeus, Future Travel Experience reported on 6 October 2022. Each passenger's biometric token was deleted after boarding or within 24 hours. The World Aviation Festival reported the trial on 12 October.
In November 2020 Fort Lauderdale-Hollywood launched Amadeus biometric boarding for international departures, starting with Spirit at 14 Terminal 4 gates and linked to CBP's Traveler Verification Service, Amadeus said on 16 November 2020.
Kenya Airways put a chatbot built with Amadeus live on its website in 2020, two weeks after starting work. In its first month it answered more than 73,000 questions, and one in four unique visitors used it, according to an Amadeus blog post of 15 June 2020.
Amadeus Altea is the industry-standard Passenger Service System (PSS) for full-service airlines, powering 130+ airline customers worldwide. It is an end-to-end platform spanning inventory management, reservations, ticketing, departure control, revenue management, customer loyalty, and distribution.
The problem it addresses
Provides airlines with a proven, end-to-end passenger service infrastructure covering all core operational and commercial functions from scheduling through post-flight processing, with AI-enhanced revenue management and pricing.
Amadeus Nevio (smart bridging for migration path)Amadeus Air Dynamic PricingAmadeus Anytime MerchandisingGDS distribution network
Verified deployments
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
Navitaire New Skies is Amadeus's PSS platform for low-cost and hybrid carriers, serving 70+ airlines. Provides revenue management, reservations, ancillary sales, loyalty, revenue accounting, and business intelligence.
Key features
Full PSS for LCC and hybrid carriers, 70+ airlines
Revenue management, reservations, ancillaries, loyalty, BI
NDC and ONE Order interoperability with Altéa, Singapore Airlines/Scoot pilot
Navitaire Digital API for distribution partners
1 more feature
Navitaire Edge Shopping, reduces look-to-book ratio
Technical specifications (1)
Cloud-based. REST API. NDC-compatible. ONE Order capable.
Navitaire Stratos is a next-generation, AI-powered, cloud-native retailing portfolio for low-cost carriers (LCCs) and hybrid airlines, developed by Navitaire, an Amadeus company.
The problem it addresses
Provides LCCs and hybrid carriers with a modern, AI-driven retailing transformation platform enabling dynamic offers, seamless partner integrations, and traveler-centric servicing at lower-cost carrier economics.
Key features
AI-powered dynamic retailing capabilities
Cloud-native, open architecture
Offer and order management aligned with IATA standards
Product, cart, and traveler management modules
4 more features
Seamless integration with third-party providers (car rental, hotels)
Flexible API-first design for rapid innovation
Self-service options and tailored offer delivery
Disruption management with traveler-centric service recovery
Technical specifications (4)
Cloud-native architecture
AI capabilities embedded throughout retailing flows
Open APIs
IATA Offer and Order standards aligned
Certifications and approvals
IATA Offer and Order standards aligned
Integrates with
Navitaire New Skies (predecessor - migration path)Partner airlines and third-party content providers
Amadeus Nevio is a next-generation, cloud-native, modular airline retailing platform for full-service and hybrid full-service carriers. Built on open and AI technology, it provides end-to-end solutions spanning offer management, order management, delivery management, and service recovery.
The problem it addresses
Enables airlines to transition from legacy PSS-based retailing to modern offer-and-order retailing, allowing dynamic pricing, personalized offers, and unified traveler records that support flexible servicing across the full journey.
Key features
Offer Management - dynamic, AI-powered offer creation and pricing
Order Management - single unified order record replacing PNR/ticket/EMD
Delivery Management - data-driven passenger experience and service recovery
Product Catalogue and Stock Keeper - inventory visibility for tailored offers
5 more features
Nevio Service Center - AI-guided customer service interface for airline agents (in development with TCS)
Cloud-native and modular architecture - airlines can adopt at their own pace
IATA One Order and NDC compliant
AI-native design - personalization and dynamic pricing integrated throughout
Ancillary bundling capabilities - reported 10-15% uplift in ancillary revenue per passenger at Finnair
Technical specifications (7)
Cloud-native architecture
Modular/composable deployment model
Open APIs
AI and machine learning embedded throughout offer and order management
IATA One Order compliant
NDC-enabled
Microsoft Azure integration (order record trial platform)
Certifications and approvals
IATA One Order compliant
IATA NDC certified
Integrates with
Microsoft AzureGoogle Flights (via MetaConnect)Amadeus Altea PSS (smart bridging)TCS Nevio Service Center frontend
Verified deployments
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
An AI-powered airfare and ancillary pricing optimization solution that dynamically generates continuous price points in real time for every shopping session.
The problem it addresses
Enables airlines to move away from static, class-based fare filing toward continuous, contextual dynamic pricing that maximizes revenue per transaction while optimizing conversion rates.
Key features
Continuous pricing - unlimited price points without booking class constraints
Contextual pricing - real-time price adaptation based on customer segment, intent, and market context
Campaign pricing - business rule-based promotional pricing across all channels
AI smart pricing - continuously adapts to real-time market conditions
4 more features
Ancillary pricing optimization - AI-driven dynamic pricing for ancillary services
Central pricing cockpit - performance monitoring and analyst dashboard
NDC and direct channel distribution
Reported average 3% incremental revenue on airfares and 7% on ancillary pricing
Technical specifications (4)
AI and machine learning models for willingness-to-pay estimation
Real-time pricing engine
NDC-compatible distribution
Integrates with Amadeus Revenue Management and shopping flows
Integrates with
Amadeus Nevio Offer ManagementAmadeus Altea PSSNDC distribution channelsGoogle Flights (via MetaConnect for dynamic fare display)
Verified deployments
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
Amadeus Virtual APOC is a cloud-based, AI-assisted airport operations management platform developed jointly by Amadeus and Microsoft.
The problem it addresses
Replaces fragmented, siloed airport operations communications (ad hoc emails, phone calls, disparate systems) with a collaborative, data-integrated digital hub that enables faster, more informed disruption response and operational planning.
Key features
Single-pane KPI dashboard aggregating multi-source airport data
AI and machine learning simulation - models impact of operational plans before deployment
Prescriptive analytics and event-driven alerts
Microsoft Teams integration for unified stakeholder communication
4 more features
Rolling operational plan management
Activity monitoring across all airport stakeholders
Disruption scenario planning
Real-time data integration from airlines, airports, border authorities, and ground handlers
Technical specifications (5)
Microsoft Azure Machine Learning capabilities for plan simulation
Microsoft Teams native integration
Multi-point data integration architecture
Cloud-based (Microsoft Azure)
Scalable deployment model
Integrates with
Microsoft TeamsMicrosoft Azure Machine LearningAirport operational systems (airlines, ground handlers, border control, service providers)
Verified deployments
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
Advanced Airline Profile (ADAP) is a machine learning-powered filtering solution embedded within the Amadeus Travel Platform. It intelligently filters out unproductive NDC search requests from travel sellers before polling airline systems, reducing irrelevant traffic by more than 70% depending on the airline profile.
The problem it addresses
Addresses the challenge of unproductive NDC search traffic at scale - a primary barrier to NDC adoption - by using ML to identify and suppress search requests unlikely to result in a booking, thereby reducing infrastructure strain on airline systems and improving look-to-book ratios.
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
Amadeus Hey! is a customer engagement and traveler servicing platform that enables travel brands (airlines, travel agencies, travel management companies) to deliver personalized, real-time information and service offers throughout the traveler journey.
The problem it addresses
Enables travel brands to maintain meaningful engagement with travelers from post-booking through to return trip, reducing reliance on one-time transactional interactions and improving retention and ancillary revenue through timely, contextual service delivery.
White-label mobile app (Amadeus Hey! Mobile) for travel agencies
4 more features
GDS-agnostic - works with Amadeus GDS bookings and non-Amadeus sources
Business rule engine for orchestrating traveler communications
Itinerary consolidation - travelers retrieve and manage trip details in one place
Check-in reminders and weather forecasts
Technical specifications (4)
API-first architecture
GDS-agnostic trip import
White-label mobile app available on Google Play and Apple App Store
Multi-channel messaging (app, email, SMS)
Integrates with
Amadeus GDS (automatic sync via office ID)NDC and non-GDS booking sourcesAllyz platform (Allianz Partners)
Verified deployments
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
SkyLink is an AI-first conversational travel booking and servicing platform acquired by Amadeus in February 2026.
The problem it addresses
Enables travelers and corporate travel managers to book and modify travel conversationally via chat interfaces without navigating traditional booking tools, reducing booking time and administrative burden while improving compliance and cost control for corporate travel programs.
Key features
AI-native conversational booking - flights and hotels via chat in seconds
Multilayer orchestration engine for complex travel transactions
Chat platform integration (Slack, Teams, and others)
Self-service modification and servicing
3 more features
Corporate policy compliance support
Cost savings and productivity gains for business travelers
Operates across 190+ markets via Amadeus infrastructure
Technical specifications (5)
Proprietary AI architecture
Multilayer orchestration engine
Chat platform APIs
AI-native framework
Integrates with Amadeus GDS and API ecosystem
Integrates with
Enterprise chat platforms (Slack, Microsoft Teams and others)Amadeus Travel Platform APIsAmadeus Cytric (corporate travel - planned)
Amadeus MetaConnect is a distribution technology that connects airline dynamic offer management systems to metasearch and flight search platforms, including Google Flights.
The problem it addresses
Bridges the technical incompatibility between airlines' dynamic, continuously changing pricing systems and metasearch platforms (such as Google Flights) that rely on cached fare data - ensuring airlines' live, dynamically priced offers are accurately displayed to travelers in search.
Key features
Real-time dynamic offer feed to metasearch platforms
Accurate fare display on Google Flights for dynamically priced airlines
Preserves dynamic pricing benefits while maintaining metasearch visibility
Reporting and KPI measurement for airlines
2 more features
Broader airline offer distribution via Google Flights integration
Supports NDC and non-NDC dynamic offer distribution
Technical specifications (4)
Real-time offer feed API
Connects to Amadeus Nevio and Offer Management systems
Google Flights QPX integration
Metasearch-optimized data feed
Integrates with
Google Flights (Google Offer Management system QPX)Amadeus NevioAirline dynamic pricing and offer management systems
Verified deployments
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
Amadeus Seamless Corridor
Walk-through biometric immigration corridor.
Verified deployments
Manchester (MAN) – Amadeus biometric passenger reconciliation in Manchester Terminal 2Volotea (V7) – Volotea chooses Navitaire StratosManila Ninoy Aquino (MNL) – Phased activation of 78 Amadeus biometric immigration eGates at NAIAJakarta Soekarno-Hatta (CGK) – Amadeus seamless corridors at Soekarno-Hatta immigrationSurabaya Juanda (SUB) – Amadeus seamless corridors at Juanda immigrationDenpasar Bali Ngurah Rai (DPS) – Amadeus Seamless Corridor and 68 e-gates at Bali's Ngurah RaiHelsinki-Vantaa Airport (HEL) – EU Entry/Exit System pre-registration kiosks at Helsinki AirportPerth Airport (PER) – Amadeus biometric departure project at Perth AirportVietnam Airlines (VN) – Vietnam Airlines-Amadeus MoU on AI-powered dynamic pricing and RPAPerth Airport (PER) – Amadeus and Singapore Airlines biometric processing trial at Perth Airport, 2022Fort Lauderdale-Hollywood (FLL) – Amadeus biometric boarding for international departures at Fort Lauderdale-HollywoodKenya Airways (KQ) – Amadeus chatbot on the Kenya Airways website, launched 2020
Profile data from the Aerostack companies register; deployment records from the verified register. Evidence grades: T1 first-party confirmation, T2 credible reporting. See Our approach for how records are graded.
Aerostack companies register
Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.
