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Technology supplier · Startup

Elenium Automation

Passenger ExperienceSmart Airports

Elenium Automation, a Melbourne company founded in 2015, makes self-service check-in kiosks and bag drops that use computer vision and biometrics.

With 51 to 200 staff, it builds BagDNA, which recognises bags without a tag, biometric bag drop, voice-activated kiosks and the Flight Deck platform for managing fleets of devices. Its reported 15 million Australian dollar Series A from Acorn Capital is unverified.

Hong Kong (HKG) has 120 Elenium biometric bag-drop kiosks. Sunshine Coast (MCY) has ordered 18 kiosks and 10 bag drops for its terminal redevelopment from 2026. Etihad co-developed voice-activated kiosks and a biometric boarding channel in 2019 and 2020; their current status is unknown.

Aviation AI deployments and updates

01 / Deployed · limited scope

Elenium automated kiosks and bag drops in Sunshine Coast Airport's new check-in hall

Sunshine Coast Airport · Elenium Automation

Sunshine Coast Airport opened its new check-in hall on 14 October 2026 with 18 automated kiosks, 10 bag drop units and an oversized baggage drop from Elenium Automation.

The airport had announced Elenium Automation as supplier on 3 November 2025.

View supporting sources (2)

Sunshine Coast Airport media release

Sunshine Coast Airport media release

02 / Deployed · limited scope

Common-use self-service bag drop at Hong Kong International

Hong Kong International · Elenium Automation

Airport Authority Hong Kong agreed in 2015 to have Rockwell Collins install 120 common-use self-service bag drop units, with Type22's Scan&Fly integrated into the airport's systems, Future Travel Experience reported that September. Self bag drop is now one of the checkpoints covered by Flight Token, according to the airport.

View supporting sources (2)

Hong Kong International Airport (airport)

Future Travel Experience (trade)

03 / Pilot

Etihad voice-activated and touchless kiosk trials with Elenium

Etihad Airways · Elenium Automation

Etihad Airways and Elenium Automation showed a voice-activated self-service kiosk concept in March 2019; the airline's release of 20 March 2019 said it used AI and computer vision.

A year later the two went further. Etihad said on 6 April 2020 that it would trial touchless kiosks with voice control and health screening at Abu Dhabi from the end of April into May, to help identify travellers who might be medically at risk.

View supporting sources (2)

Etihad Airways (airline)

Etihad Airways (airline)

Products & Solutions

4 products

Self-Service Kiosks

Multi-airline self-service check-in kiosks with optional biometric identity verification, bag tag printing, and seat selection. Designed for common-use deployment across multiple carriers at a single airport.

The problem it addresses

Traditional check-in requires an airline agent at each position, creating queues during peak periods and high labour costs. Single-airline kiosks cannot be shared across carriers, limiting utilisation rates.

Key features
  • Full check-in flow: itinerary retrieval, seat selection, bag tag printing, and boarding pass issuance
  • Optional biometric facial recognition for identity verification in place of document scanning
  • Common-use architecture supports multiple airlines from a single kiosk
  • Touchscreen and contactless (QR/NFC) interaction modes
2 more features
  • Accessible design compliant with airport disability standards
  • Integrates with Elenium Biometric Bag Drop for end-to-end self-service journey
Technical specifications (4)
  • Connects to airline DCS via CUTE/CUSS standard or direct API
  • Biometric module uses Elenium facial recognition integrated with airline passenger name record
  • Thermal and laser bag tag printer options
  • Cloud-managed fleet with remote diagnostics and software update capability
Verified deployments

Biometric Bag Drop

Fully automated bag drop unit that uses facial recognition to verify passenger identity and ML-powered computer vision to read bag tags, weigh and measure bags, and confirm compliance, without any agent intervention for the majority of transactions.

The problem it addresses

Conventional bag drop requires an agent to verify identity, check bag tags, and confirm weight/size compliance for every passenger, creating a labour-intensive bottleneck that limits throughput and inflates operational costs.

Key features
  • Facial recognition verifies passenger identity against airline PNR; no document scan required
  • ML computer vision reads bag tag barcodes at any orientation without passenger alignment
  • Automated weight and oversized bag detection with configurable airline rules
  • Agent-assist mode for exception handling without a dedicated agent at every unit
2 more features
  • Integrates with Elenium kiosks and Voyager app for pre-registered biometric passengers
  • Deployed across the same 13+ airport footprint as the kiosk product
Technical specifications (4)
  • NEC NeoFace or equivalent facial recognition engine integrated into Elenium unit
  • Computer vision bag tag reading tolerant to crumpled, partial, or rotated tags
  • Conveyor belt and weigh scale with airline-configurable weight limits
  • Cloud-connected for real-time transaction logging and remote diagnostics

Voyager App

Passenger-facing mobile app that extends the Elenium self-service ecosystem to the passenger's phone, enabling biometric pre-enrolment, mobile check-in, bag drop booking, and real-time journey status updates before and during the airport visit.

The problem it addresses

Passengers approaching self-service kiosks and bag drops without pre-enrolment still require document verification on arrival, reducing the throughput benefit of biometric automation and increasing dwell time at hardware.

Key features
  • Biometric pre-enrolment from home: passengers register their face and travel documents before travelling
  • Mobile check-in and digital boarding pass with integration to Elenium kiosk ecosystem
  • Bag drop slot booking to smooth peak-period queues
  • Real-time flight status and gate notifications
2 more features
  • Wayfinding and terminal navigation integrated with airport maps
  • Push notifications for time-to-gate reminders and delay alerts
Technical specifications (4)
  • iOS and Android native apps
  • Biometric enrolment data encrypted and tokenised; synced to airport Elenium system via secure API
  • GDPR/PDPA-compliant data handling with explicit passenger consent at enrolment
  • Integrates with airline DCS for check-in and boarding pass issuance

Flight Deck Platform

Airport operations monitoring platform that aggregates real-time status, health, and transaction data from all deployed Elenium kiosks and bag drop units into a single dashboard, enabling operations managers to identify issues before they affect passengers.

The problem it addresses

Airport IT and operations teams managing large fleets of self-service hardware have no unified view of device health, queue build-up, or transaction failure rates across the terminal, leading to reactive rather than preventive maintenance.

Key features
  • Real-time health and status monitoring for every kiosk and bag drop unit in the fleet
  • Transaction throughput and failure rate dashboards by device, zone, and time period
  • Predictive maintenance alerts based on hardware telemetry and error pattern ML
  • Remote software deployment and configuration management across the fleet
2 more features
  • Queue length and wait time analytics from kiosk transaction data
  • Multi-airport visibility for airline or airport operator with multiple Elenium deployments
Technical specifications (4)
  • Cloud-hosted SaaS platform with REST API integration to Elenium hardware fleet
  • ML anomaly detection on device telemetry streams for predictive maintenance
  • Role-based access: airport IT, airline operations, and Elenium support tiers
  • Real-time alerting via email, SMS, or operations management platform webhook
Verified deployments

Register notes

Notes held in the Aerostack register. Aerostack has not independently verified them.

Market context

Elenium competes in the airport self-service hardware market against much larger incumbents including SITA, Amadeus, and Materna, but has carved out a position in the Asia-Pacific and Middle East markets by offering tighter biometric integration than the established CUTE/CUSS vendors typically provide.

Read the rest

The 700+ kiosk figure across 13+ airports is a commercially meaningful installed base for a company of 70 staff, suggesting a capital-efficient deployment model.

The former Jetstar founding team provides direct airline operational expertise that pure-software airport tech companies typically lack.

The AU$15M Series A from Acorn Capital, an Australian deep-tech VC, indicates continued runway beyond initial deployments.

The Flight Deck platform is a strategic move towards recurring SaaS revenue on top of the hardware estate.

Business impact

Elenium's biometric bag drop directly addresses one of the highest labour-cost operations in an airport: the bag drop agent requirement.

Read the rest

Airlines typically require one agent per two to three bag drop positions; automating identity verification removes the requirement for that agent in the majority of transactions, with agent-assist available for exceptions only.

At scale, this changes the economic model of bag drop from a staffed service to a hardware-and-software subscription.

The Flight Deck monitoring platform locks in recurring revenue and deepens the switching cost for airport operators who build operations processes around it.

Profile data from the Aerostack companies register; deployment records from the verified register. Evidence grades: T1 first-party confirmation, T2 credible reporting. See Our approach for how records are graded.

Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.