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Norwegian

Rydoo Accounts Payable AI invoice automation at Norwegian

MidAmerica St. Louis

GoodMaps indoor navigation at MidAmerica St. Louis Airport

Lyon Saint-Exupéry Airport

Stan robotic valet parking at Lyon Saint-Exupéry

London Heathrow

Facial-recognition eGates at Heathrow

Almaty International Airport

Q-Gate biometric passport-control terminals at Almaty

Pittsburgh International Airport

Arrow Analytics EZ-Board computer-vision carry-on analytics test at PIT Gate A7

Federal Aviation Administration

FAA SMART airspace and trajectory management platform

Dubai International

Dubai Police AI systems for passenger screening, unattended baggage and camera analysis at Dubai airports

Air India

Maharaja generative-AI virtual agent on Azure OpenAI at Air India

GenAI assistant / chatbot · Supplier: Microsoft

Current reported state

Deployed

Air India's Maharaja, a generative-AI virtual agent powered by Azure OpenAI, had answered more than 500,000 customer queries since its March 2023 launch, the Times of India reported on 10 November 2023.

Over 80% of its 6,000 daily questions were answered in seconds, in four languages across 1,300 topic areas.

What supports the record?

Sources are attached to individual claims. An operator statement supports a reported status; it does not, on its own, establish an independently measured benefit.

Grade B · 10 Nov 2023

Times of India - Air India successfully deploys airline industry first generative AI virtual agent

Supports the reported status: Deployed.

Source evidence

Live data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.

Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.