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Norwegian

Rydoo Accounts Payable AI invoice automation at Norwegian

MidAmerica St. Louis

GoodMaps indoor navigation at MidAmerica St. Louis Airport

Lyon Saint-Exupéry Airport

Stan robotic valet parking at Lyon Saint-Exupéry

London Heathrow

Facial-recognition eGates at Heathrow

Almaty International Airport

Q-Gate biometric passport-control terminals at Almaty

Pittsburgh International Airport

Arrow Analytics EZ-Board computer-vision carry-on analytics test at PIT Gate A7

Federal Aviation Administration

FAA SMART airspace and trajectory management platform

Dubai International

Dubai Police AI systems for passenger screening, unattended baggage and camera analysis at Dubai airports

Istanbul Airport

Sestek virtual assistant for iGA Istanbul Airport on app, web, WhatsApp and phone

GenAI assistant / chatbot · Supplier: Sestek

Current reported state

Deployed

iGA Istanbul Airport answers passenger questions through a virtual assistant from Sestek, a Turkish company that now markets the product as AI Agents. Sestek's case study says the assistant responds around the clock without live agents on the mobile app, WhatsApp and the phone line, and that it has answered more than 1 million visitor questions and saves 1,000 hours of agent time a month. International Airport Review reported in May 2025 that the chatbot uses natural language processing and also runs on the website and social media.

The figures have grown over time and all come from Sestek or the airport. An earlier Sestek blog post reported more than 275,000 questions answered and an 18% improvement in NPS on the WhatsApp channel, and an ACI blog of 3 January 2024 said the assistant handles more than 1,000 question types and also runs guidance robots in the terminal.

The case study and earlier blog carry no dates. Containment rates and how often passengers are passed to a human agent had not been published as of 16 October 2026.

Announced

Project announced

The published announcement establishes the reported scope. It remains visible as the project develops.

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Live data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.

Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.