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Norwegian

Rydoo Accounts Payable AI invoice automation at Norwegian

MidAmerica St. Louis

GoodMaps indoor navigation at MidAmerica St. Louis Airport

Lyon Saint-Exupéry Airport

Stan robotic valet parking at Lyon Saint-Exupéry

London Heathrow

Facial-recognition eGates at Heathrow

Almaty International Airport

Q-Gate biometric passport-control terminals at Almaty

Pittsburgh International Airport

Arrow Analytics EZ-Board computer-vision carry-on analytics test at PIT Gate A7

Federal Aviation Administration

FAA SMART airspace and trajectory management platform

Dubai International

Dubai Police AI systems for passenger screening, unattended baggage and camera analysis at Dubai airports

EVA Air

AI chatbot and 24/7 telephone customer service at EVA Air

GenAI assistant / chatbot · Supplier: In-house

Current reported state

Deployed

EVA Air said on 5 November 2024 that it had introduced an AI chatbot in Traditional Chinese in 2019, which answered over 500 frequently asked questions.

In November 2024 it launched 24/7 Chinese and English telephone customer service, a first for a Taiwanese airline.

What supports the record?

Sources are attached to individual claims. An operator statement supports a reported status; it does not, on its own, establish an independently measured benefit.

Grade A · 5 Nov 2024

EVA Air newsroom - AI chatbot confirmation

Supports the reported status: Deployed.

Grade A · 5 Nov 2024

EVA Air news release

Supports the reported status: Deployed.

Grade A · 27 May 2020

EVA Air 2019 Annual Report (FY2019)

Supports the reported status: Deployed.

Source evidence

Live data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.

Aerostack tracks AI deployments across airports and airlines, with the published evidence behind each record. Photography is real aviation imagery. Record thumbnails may show the named airport or airline; other photographs do not.