Lufthansa
George GPT-based enquiry chatbot at the European Flight Academy
Current reported state
Deployed
In October 2024 the European Flight Academy launched George, the Lufthansa Group's first fully GPT-based bot, to answer questions about pilot training on its website at any time, according to the Lufthansa Group's Innovation Runway site.
The group says George eases the load on a commercial team that handles about 1,600 enquiries a month.
Live
Deployment reported live
The operator reports the system in live use. The record is updated as further evidence is published.
View supporting evidenceAnnounced
Project announced
The published announcement establishes the reported scope. It remains visible as the project develops.
View supporting evidenceLive data from the Aerostack register. Status reflects published evidence only. See Our approach for how records are graded.